JOB DESCRIPTION

Associate, Administrative Services Department (DAS)

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Ref.No: 104 Division/Department: Administration Division/Administrative Services Department Position Type: General Service Job Posted: 16-Apr-2025 Closing Date: 15-May-2025, 17:30 (Greece Time) Post Location: Thessaloniki, Greece Appointment Type: Three-year fixed-term appointment (internal candidates holding open-ended appointments will retain their status if they apply)

Position Purpose
The Associate supports the BSTDB staff officials and guests in travel logistics ensuring high quality of work, accurate, timely and properly recorded/documented service delivery. The position contributes to the seamless implementation of all travel requirements, seeking the best options for each aspect of the mission’s logistical arrangements.

Key functions and Responsibilities
Under the guidance and supervision of the Director, DAS, the Associate is responsible for the following duties:

Handles all travel related tasks for the bank’s staff including business trips, training sessions, conferences and forums.
Handles all travel related tasks for the Board of Directors (BoD) and Board of Governors (BoG) meetings.
Reconciles travel arrangements for business trips, training sessions, conferences and forums.
Handles visas, travel insurance, and all necessary documentation required for international trips.
Supports the logistics of corporate events, as well as BoD and BoG meetings.

Competencies:

Professionalism: maintains a level of expertise and professional knowledge commensurate with the respective position and job description.
Results Orientation: demonstrates ability for achieving results against an internal or external standard of excellence.
Communication and interaction with impact: Transfers efficiently and effectively information and messages, wields effective tactics for persuasion.
Client/stakeholder orientation – ensures appropriate service of high standard to internal and/or external customers and develops constructive and sustainable business/ customer relationships.
Teamwork: effectively cooperates with others aiming at the achievement of team objectives.
Cultural sensitivity/Diversity: supports and promotes an environment that holds opportunities for all, regardless of race, gender, culture and age.
Integrity: maintains standards of objectivity, independence and discretion. Behaves ethically and in consistency with institutional core values.
Accountability: exhibits a strong sense of responsibility for one’s work and resulting consequences.
Innovation and change: is open to and applies novel ideas and thinking to improve processes, methods, systems or services. Accepts and adapts to changes.
Critical thinking: clarifies goals, examines assumptions, evaluates evidence, accomplishes actions, and assesses conclusions.

Required knowledge, Skills and Experience

College of First-level University Business degree.
At least 5 years of working experience in international travel organization and event planning execution.
Customer service skills.
Good organizational skills.
Attention to detail.
Problem solving abilities.

Desirable Knowledge, Skills and Experience

Graduate degree in the hospitality field.
Working knowledge of a travel-related software, preferably SAP Concur.
Knowledge of a member state language.

For a candidate to participate in the competitive selection for this position, s/he must meet at least the following minimum requirements:

College or First-level University Business degree.
Minimum 5 years of relevant working experience.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements