Business Analyst – Water

Job title:

Business Analyst – Water

Company

Gentrack

Job description

The CompanyGentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.Our Values and CultureColleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:Ø Respect for the planetØ Respect for our customers andØ Respect for each otherGentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.The OpportunityAre you passionate about the UK water industry and eager to make a real impact? We’re looking for a dynamic Business Analyst – Water to join our team! In this role, you’ll combine technical expertise with storytelling and customer engagement to deliver innovative solutions for water billing and CRM systems.If you thrive on understanding customer challenges, crafting compelling narratives around system functionalities, and showcasing their value to stakeholders, this is the perfect opportunity for you. Success in this role comes from strong collaboration, active listening, and the ability to adapt your communication style to different audiences.The Specifics

• Analyse customer business problems, conduct gap analyses, and gather requirements to propose tailored solutions.
• Drive the development cycle from ideation to delivery, ensuring alignment with industry trends and market changes.
• Leverage and share Water industry knowledge to support Product Owners, Product Managers, and Delivery teams in prioritising and developing solutions that meet evolving industry needs.
• Stay informed about competitor products and emerging technologies to identify opportunities and challenges impacting Gentrack systems.
• Gather and analyse customer feedback on products to inform improvements and future development.
• Present solutions effectively, demonstrating system functionalities and their value in addressing customer needs.
• Collaborate with internal teams to align customer requirements with system capabilities, including test data and demo use cases for validation.
• Support tender responses for new water billing and CRM systems by interpreting industry-specific questions and outlining key requirements.

What we’re looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

• Strong knowledge of the UK water industry
• Experience working on CRM and billing systems.
• Excellent communication, active listening, and storytelling skills to engage stakeholders and convey complex ideas persuasively.
• Experience in sales and software environments, with expertise in requirements gathering, process mapping, and system setup, including test data configuration.
• Strong interpersonal skills to build relationships with internal teams and external stakeholders, ensuring customer needs are understood and met.
• Highly organised with the ability to prioritise tasks, manage competing deadlines, and work autonomously with confidence and accountability.

What we offer in return:· Personal growth – in leadership, commercial acumen and technical excellence· To be part of a global, winning high growth organization – with a career path to match· A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos· A competitive reward package that truly awards our top talent· A chance to make a true impact on society and the planetGentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.#LI-KC1

Expected salary

Location

London

Job date

Fri, 14 Mar 2025 03:30:18 GMT

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