Business Data Analytics Intern, Customer Experience

Waters Corporation is always looking to hire outstanding future talent for our company. The Clinical Business Unit is looking to hire Business Data Analytics Intern, Customer Experience out of our Milford, MA site.

This role centers on developing a data-driven customer experience (CX) model. This role will translate customer, service, and commercial data into an actionable framework that enables differentiated service offerings, informed investment decisions, and measurable impact on customer outcomes and loyalty. The role will collaborate with Marketing, Service, Commercial Excellence, Strategy, and Regional teams to synthesize voice-of-customer (VoC), operational telemetry, CRM, and financial signals into a scalable model that supports segmentation, service tier design, and customer journey optimization. This internship is ideal for an analytically driven MBA/Master’s student interested in the intersection of data science, diagnostics, and commercial strategy.

Develop a customer experience (CX) model that maps key customer segments, their journeys, moments that matter, and experience drivers linked to service tier differentiation.
• Create a scoring/propensity segmentation framework and experience driver analysis using explainable, business-relevant methods to identify key factors influencing customer satisfaction, retention and service demand.
• Build journey maps from awareness to renewal, identifying friction points and high-impact interventions for BDDS and CBU customer profiles.
• Triangulate qualitative insights (interviews, surveys) with quantitative data to surface experience drivers.
• Build decision-oriented dashboards (Power BI) that visualize customer segments, experience metrics, and service tier recommendations.
• Define a pilot-ready service differentiation plan, including scope, success metrics, operational considerations, and a basic service playbook to enable execution.
• Prepare and deliver executiveready summaries and documentation, ensuring clear handoff of datasets, assumptions, dashboards, and recommendations for continued use beyond the internship.

• Current MBA/Master’s student with a concentration in Data Analytics, Data Science, Business Analytics or a related field.
• Demonstrated ability to work handson with real business data, including writing SQL queries to extract, join, and structure data; cleaning, validating, and organizing datasets for analysis, and using Excel for analysis, pivoting, and basic modeling

• Working knowledge of data analysis tools (Python or R preferred) to support data transformation, segmentation, and exploratory analysis.
• Ability to document work clearly and responsibly, including data sources and assumptions, key methodologies, and guidance for model reuse or future enhancement
• Ability to translate complex analyses into clear business recommendations with measurable outcomes.
• Strong communication skills; comfort working with stakeholders across functions and time zones.

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Customer Experience, Service Marketing, Segmentation, Buyer Journey, Data Science, Business Analytics