Business Development Associate

position PROFILE (Job Summary)

This position is to effectively assist in growing TOTE volumes; revenue and market share in the assigned sales territory utilizing best sales techniques and professional sales strategies. Maintain contact with potential sales customers and develop and maintain lasting relationships/partnerships with customers within the assigned territory.

Essential Job Responsibilities AND Results

• Drive New Business Growth: Analyze historical data and CRM insights to identify medium and small account opportunities. Develop targeted outreach campaigns and execute proactive prospecting-including cold calling-to build a qualified sales pipeline.
• Sell and Close Opportunities: Meet or exceed commercial KPI’s by utilizing the Persuasive Sales Model (PSM) to present TOTE’s value proposition, generate quotes, and convert opportunities into profitable business, including long-term contractual relationships.
• Manage Customer Engagement & Follow-Up: Build clear monthly and weekly sales plans, conduct consistent outreach, and follow up on all quotes and opportunities. Document sales activity, forecasts, and meeting notes to support an accurate revenue outlook.
• Maintain CRM Accuracy: Update and manage account profiles for both assigned and unassigned accounts in Microsoft Dynamics CRM, ensuring complete and current information on customer interactions, opportunities, and account status.
• Collaborate Across Departments: Coordinate with Customer Service, Pricing, Operations, Fleet, and Intermodal teams to align on quotes, service commitments, customer requirements, and specialized reporting needs. Represent customer interests and ensure smooth communication across the organization.
• Support Organizational Excellence: Participate in ongoing sales training, including PSM certification, assist with company initiatives, and perform additional duties as needed to help achieve overall business goals.

Qualifications (education, experience and Certifications)

• Bachelor’s degree preferred.
• Three years related customer service or sales experience.

KNOWLEDGE, Skills And Abilities

• Tele-Marketing and Phone Sales
• Good analytical skills.
• Excellent verbal and written communications.
• Excellent customer service skills.
• Must possess self-initiative and be self motivated.
• Good organizational skills.
• Basic accounting skills.
• Must be a team player.
• Ability to multi-task and prioritize.
• Ability to be flexible and very adaptable to change.
• Ability to be detailed orientated.
• Possesses ability to review and understand general instructions; prepare and provide diversified information.
• Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and all e-Servicenter & e-commerce web-based applications.

WORK ENVIRONMENT

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

PHYSICAL EFFORT

Most work requires normal physical effort.

MANUAL DEXTERITY

Requires frequent use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

TOTE Maritime Alaska, LLC is an Equal Opportunity Employer – Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The salary range is $44, 000-77,200, with an expected target salary of $55,000-60,000. Pay will be based on several factors including the candidate’s education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).