Business Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the job

Embedded within the Product, Tech & Data team, the Business Manager provides support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The role is critical to ensure consistency of information between the two sides of the business unit. Responsible for action tracking and coordination of the various stakeholders required to drive the businesses goals and objectives, the Business Manager enables effective business decision making, by allowing the leadership teams to be focused and results driven.

By acting as the point of contact for the CPO and CTDO, the Business Manager is also on hand to provide crucial administrative and organisational assistance when required.

The projects and work falling under the responsibility of the Business Manager will be wide ranging and often business critical and will involve working with highly sensitive information.

With two new leaders at the helm, the Product, Tech and Data business unit is currently undergoing a dramatic transformation as we define what the future of our product, and therefore the future of Collinson, will look like and the Business Manager will provide an invaluable support role during this time.

This is an exciting and unique role within Collinson, exposing the job holder to senior leadership discussions and decision-making processes.

Key Responsibilities

Main responsibilities will include, but not be limited to:

Day-to-day management

Be an integral and trusted member of the team with a solid understanding of the goals of the business.

Provide day-to-day administrative support to the CPO & CTDO and their senior leadership team where required.

Manage diaries if required and communication within the teams and across key stakeholders.

Manage meeting cadence across the business unit and be the point person for coordination of meetings and all relevant supporting materials.

Ensure the Team has all materials required to inform in-meeting decision making as well as taking responsibility for the action points to completion.

Monitor inbox, draft email correspondence, and respond on behalf of CPO and CTDO when needed.

Manage content and agendas for key events such as team offsites, monthly Town Hall meetings, strategic workshops, resource planning and any other required delivery-orientated meetings.

Project involvement

Support the leadership teams in driving cross-functional projects and prioritisation

With the team spread across multiple geographies, this will mean dealing with different timezones and cultures etc

Lead or contribute to projects spanning a wide variety of areas including business and operational strategy, product development, data, reporting and other key initiatives falling under the remit of the heads of the departments including the monthly reporting pack produced for the CIL Leadership Team. These will sometimes have competing priorities in a fast-paced and rapidly changing environment

Create supporting meeting materials and presentations to drive the purpose and desired outcomes for the senior leadership team while offering consistency and alignment across the business.

Utilise effective project methodology to drive projects forward and achieve their goals.

Produce and analyse reports where required.

Prepare and co-ordinate communication across teams and different business areas

Ad hoc

Arrange and organize business travel for the senior management team.

Organise and draw up expense claim submissions.

Help with various administrative and office duties as needed including raising and reconciling PO’s

This job description is not exhaustive and is intended to be a guide to the principal duties of the post only. It may be amended at any time with the agreement of the post holder and line manager.

Knowledge, skills and experience required

Proven experience as a Business Manager or relevant role

Expert at authoring presentations, manipulating spreadsheets, research and report writing

Influencing, consensus building, and sustaining relationships – with the ability to work collaboratively with both external and internal stakeholders, the latter may be spread across several different countries.

Exceptional interpersonal skills, inspire confidence and create trust with team around you.

Strong understanding of how matrix organisations work

Ability to deliver work on deadlines that have been set

Ability to communicate effectively across all levels of seniority (written and verbal).

Ability to get up to speed quickly on new issues and to make sound judgements on them.

Capable of managing multiple competing priorities in an efficient and structured manner.

High attention to detail and accuracy.

Solution focused and problem-solving attitude.

Ability to work on administrative duties alongside leading projects.

Exceptionally organised and punctual

Experience using the full Microsoft Office suite.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]

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