Business Process Analyst II

The Design Technology group is looking to hire a Business Process Analyst II to join their team in Lenexa, KS. The Business Process Analyst II is a mid-level contributor within the specialized Applications team focused on digital workflow enablement and platform integration. This role improves platform adoption by identifying workflow challenges, documenting team practices, and delivering targeted enablement efforts. It serves as a connector between business goals and platform functionality – helping teams align their day-to-day use of technology with broader process improvements and digital strategies.

Required Qualifications:

• Bachelor’s degree in architecture, engineering, design technology, or a related field preferred with 4 – 6 years of typical total experience, or 7 – 9 years of experience without a degree in a relevant field.
• Advanced proficiency in core platforms (e.g., Revit, Bluebeam, ClickUp, Teams, Microsoft Power Platform) with the ability to support and adapt workflows to project or team-specific needs.
• Experience supporting teams through tool enablement, workflow documentation, and targeted training to improve platform effectiveness strongly encouraged.
• Working knowledge of scripting tools (e.g., Dynamo, Python, Power Automate) required

Preferred Qualifications:

• Background in BIM workflows, digital project coordination, or business technology is a plus.
• Certifications encouraged but not required (Autodesk, Microsoft Power Platform, Bluebeam, ClickUp).

Essential Job Functions & Responsibilities:

• Documents workflows and surfaces pain points using interviews, shadowing, or feedback loops.
• Collaborates with teams to identify inefficiencies and suggests more effective tool usage practices.
• Guides process mapping and builds solutions aligned with platform capabilities.
• Responds to Tier 2/3 user support requests and troubleshoot for assigned platform-specific issues.
• Maintains and evolves templates, standards, and configuration guidance
• Identifies recurring user issues and recommend scalable improvements to existing resources.
• Serves as a point of contact for assigned platforms or disciplines.
• Joins project or team meetings to understand workflow needs and share tool guidance.
• Participates in cross-functional enablement projects with other Applications team members and support teams.
• Executes testing of platform updates, integrations, and new features.
• Synthesizes user feedback related to tool functionality or interface design.
• Facilitates rollout planning and configuration review for assigned platforms.
• Contributes to Application inventory and performs the development and maintenance of templates, scripts, and automations.
• Delivers targeted training to teams or user groups based on workflows or tools.
• Develops enablement resources such as tip sheets, demos, recorded walkthroughs and FAQ guides.
• Communicates the “why” behind workflows, and platform changes in ways that support team understanding and buy-in.
• Supports onboarding and peer learning for newer team members.
• Shares working knowledge through team huddles, documentation, discussions, informal training moments or recorded walkthroughs.
• Seeks and applies feedback from senior team members to improve performance and knowledge.