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Business Solutions Support Analyst I
#976-25963
Killeen, Texas, United States
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Requirements
* 2 years FCBI experience preferred or 2 years business analysis experience* At least 18 years of age* Bachelors Degree preferred* Knowledge of business concepts and requirements * Proficient in Microsoft Office * Excellent communication, interpersonal and presentation skills across all organizational levels are required* Strong analytical and problem solving skills * Ability to quickly understand and interpret the business, applications and technical functions of the organization* Demonstrated ability to succeed in a complex and dynamic work environment* Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations* Must successfully pass background investigation according to company policy* Must be able to get along with co-workers and work effectively in a team environment </cx-job-details-section>
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Job Description
* Serve as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, and resolve complex system problems
* Support new and existing applications, and respond to questions from varying business lines
* Research, identify and develop solutions to problems, and escalated concerns
* Conduct standard system maintenance requests
* Interpret, understand, and apply business requirement documents
* Involved in testing of system enhancements and conversions
* Work with business analysts and business partners to ensure accuracy of enhancements
* Anticipate customer needs and proactively develop solutions to meet them
* Plan and work flexibly to a deadline
* Other duties as assigned
Position level will be dependent upon internal and external experience
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
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