Business Support Manager

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

Business Support Manager

The Business Support Manager is responsible for overseeing and coordinating administrative and operational activities to ensure smooth business operations. This role reports to the Group Account Executive (GAE)/Vertical Lead and supports the wider team by providing assistance across a wide range of areas

Key Responsibilities:

• Manage complex calendars and schedule meetings, appointments, and travel arrangements
• Manage expenses/expense reports
• Act as a liaison between executives and internal/external stakeholders
• Handle confidential and sensitive information with discretion
• Develop and implement administrative policies and procedures to enhance efficiency across the vertical.
• Actively participate in bid preparations and client engagements as required
• Coordinate with various departments to ensure seamless communication and workflow
• Support administrative staff within the vertical accounts, providing mentorship and advice
• Organise and maintain filing systems for vertical activity, ensure all accounts align to an agreed filing system
• Prepare reports, presentations, and correspondence for the vertical and clients
• Assist in project management and cross-functional initiatives (NPS, employee surveys, transitions)
• Ensure compliance with company policies, regulations, and safety standards
• Identify areas for improvement and implement solutions to enhance productivity

Qualifications:

• 5+ years of experience in office management/FM or a similar role
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office Suite and other relevant software
• Strong verbal and written communication skills
• Problem-solving and decision-making capabilities
• Knowledge of business operations and administrative processes

Location:

Remote –Birmingham, GBR, Bristol, GBR, Greater Manchester, GBR, Leeds, GBR, London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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