Business Support Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Harlow

About the job

Job summary

We are looking for a Business Support Officer to primarily support the East of England Health Protection Acute Response function. The role will be varied, with a high proportion committed to covering data entry, data acquisition and reporting, and general administrative tasks.

The successful candidate will maintain effective working relationships with a variety of stakeholders both internal and external to work flexibly as part of a multi-disciplinary team.

As part of the Health Protection Operations function, the post holder will take an active role in providing support to the acute response on a daily basis where duties will include call handling, processing of laboratory reports, notifications of infectious diseases. They will also be expected to support meetings including minute taking, recording of action points, and contributing to maintenance of various trackers.

The post holder will also have some line management responsibility.

Due to the nature of the role, the successful candidate is expected to work from the office for 100% of their contractual hours while training. On completion of training, the successful candidate can make use of UKHSA’s hybrid working arrangement which is a minimum office attendance of 60% of contractual hours per week. Hybrid working is not a contractual obligation and time working away from the office is subject to business need and line manager approval.

Job description

• Provide comprehensive administrative support to teams across the Region including call handling, data processing, and data entry.
• Lead and act as a central coordinating point of contact for a range of business administration activities. This will include delegated lead responsibility for certain corporate function processes.
• Communicate and engage effectively with a range of people, including internal and external staff and stakeholders.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
• Participate in relevant internal working groups/projects, services and initiatives across the organisation.
• Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner.
• Contribute to effective information management and assist with the dissemination and/or collation of information/returns, in a timely manner.
• Responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently.
• Provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary.
• Undertake project support tasks which will involve meeting tight deadlines and may include using digital tools.

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description.

Person specification

Essential criteria – you will be assessed on the below (7) essential criteria, which have been selected from the Job Description 

• Significant administrative/secretarial experience including developing, implementing, and maintaining office systems and handling sensitive information.
• Experience in using Microsoft Office software i.e., Word, Outlook, Excel, PowerPoint or equivalent
• Experience of organising meetings and producing supporting paperwork, including agendas, and taking minutes/action notes.
• Ability to communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
• Ability to follow relevant policies, procedures, and legislation to complete your work.
• Ability to work without supervision working to tight and often changing timescales.
• Ability to work well as part of a team and strive to ensure the team pulls together and is effective.

Benefits

Alongside your salary of £29,109, UK Health Security Agency contributes £8,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gurkamal Bhambra
• Email : Recruitment@ukhsa.gov.uk

Recruitment team

• Email : Recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk/

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