Call Center Rep II – Inbound, Bilingual

Job title:

Call Center Rep II – Inbound, Bilingual

Company

WilsonHCG

Job description

Description and RequirementsWork Location: OnsitePosition Type: Contract, 12 Months ( High potential for extension)Location: Etobicoke, ONCompensation Range: 16$ to 20$/hrOur multinational payroll processing client wants to hire a Bilingual Call Centre Rep II for a team.Responsiblities

• Duties include answering telephone call inquiries and promoting an organization\’s products and services.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
• Knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager.

Qualifications

• Bilingual French and English communications must have
• 1+ year of experience attending customers on call

Lieu de travail : OnsiteType de poste : Contrat, 12 mois (forte possibilité de prolongation)Lieu : Etobicoke, ONFourchette de rémunération :Notre client multinational spécialisé dans le traitement de la paie souhaite embaucher un(e) représentant(e) bilingue de centre d’appels II pour son équipe.Responsabilités

• Les tâches incluent la réponse aux appels téléphoniques et la promotion des produits et services de l’organisation.
• Responsable de la recherche et de la résolution des plaintes afin d’assurer la fidélisation et la satisfaction des clients.
• Connaissance des concepts, pratiques et procédures couramment utilisés dans un domaine particulier.
• S’appuie sur des instructions et des lignes directrices préétablies pour accomplir les fonctions du poste.
• Travaille sous supervision immédiate.
• Les fonctions principales du poste ne nécessitent généralement pas l’exercice d’un jugement indépendant.
• Relève généralement d’un superviseur ou d’un gestionnaire.

Qualifications

• Communications bilingues en français et en anglais indispensables.
• 1+ an d’expérience en gestion des appels clients.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking “Apply Now”.The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.

Expected salary

Location

Canada

Job date

Sun, 22 Sep 2024 06:48:46 GMT

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