Call Center Representative – Full Time

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.

Position Purpose:

Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.

Job Duties (include but not limited to):

• Interact with members via phone, e-mail, chat and other media as appropriate.
• Answer member questions concerning their accounts and Credit Union services.
• Promote the sale of Credit Union products and services.
• Provide members with information necessary to make informed decisions regarding their financial transactions.
• Process a variety of member transactions such as check orders, balance information, fee disputes, etc.

Qualifications

• High school graduate or equivalent
• Up to two years of customer service experience; sales/retail sales experience preferred

Skills/Abilities:

• Strong typing abilities.
• Good verbal public relations skills.
• Communicate verbally and in writing.
• Able to operate calculator, word processor, and related computer applications.
• Well organized.
• Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
• Maintain confidentiality of member data.

Benefits

• Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
• Tuition Reimbursement Program
• Holiday pay at 8 hours per observed holiday
• Free Financial Planning Assistance
• 401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!

EOE M/F/Disability/Veteran