Call Center Specialist – Per Diem – Cardiology – 140362

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<div class="isg-job-description“>DESCRIPTION

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.

• Knowledge of third-party payors including federal, state and private health plans.

• Experience updating Registration.

• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.

• Demonstrated computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.

PREFERRED QUALIFICATIONS

• Ambulatory experience.
• Cardiac Clinic experience.
• UCSD system knowledge.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be able to float between clinics, SCVC and Hillcrest and main Call Center at Lightwave.
• Employment is subject to a criminal background check and pre-employment physical.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

 

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