Call Center

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<div class="isg-job-description“> Call Center Health Surveys

Atlanta, GA or Durham NC

Pay: $18 Per hour
MUST:

Call Center experience

Comfortable making a high volume of outbound calls

Ability to develop relationships

Experience performing health surveys

Strong medical terminology knowledge

Experience working in the healthcare arena

Ability to present information to callers in a friendly manner

Strong customer service support skills

Ability to follow script and pivot with callers

Strong data entry and documentation skills as well as strong attention to detail

HS diploma or GED required
DUTIES:

The Duties of the Medical Call Center role include but are not limited to the following:

Interview callers following specific protocol

Call Patients and perform health surveys

Maintain documentation of all telephone study contacts and results of each call.

Review interviewing materials and CATI screens prior to making the call.

Organize and turn in completed work in the designated area at the end of each shift.

Document and record data Follow TRC rules and regulations.

Perform additional duties as instructed

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act”.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

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