Call Centre Sales Manager

Job title:

Call Centre Sales Manager

Company

Merje

Job description

MERJE is seeking a dynamic Sales Team Manager for a leading insurance company in Romford. This role offers an exciting opportunity to lead a high-performing telesales team in a fast-paced contact centre environment. The ideal candidate will have a proven track record in sales management, coaching, and delivering results against KPIs.£35000-£40000Location: EssexThe CompanyThis established insurance provider specialises in travel insurance solutions. With a focus on customer service excellence and innovation, the company has built a strong reputation in the industry. They offer a supportive work environment that encourages professional growth and development.The RoleAs Sales Team Manager, you will lead and inspire a team of telesales professionals, driving performance and ensuring exceptional customer service. This role offers competitive remuneration and the opportunity to make a significant impact in a dynamic, FCA-regulated environment.Key Responsibilities of the Sales Team Manager:

• Coach and develop staff to meet and exceed key performance indicators
• Produce and analyse management information to identify team development needs
• Support recruitment processes and succession planning
• Manage absence and timekeeping issues in line with company procedures
• Champion customer needs and identify areas for improvement in the customer journey

Required knowledge and experience for the Sales Team Manager role:

• Proven experience in managing a successful telesales team
• Experience working in an FCA-regulated environment
• Strong people management and coaching skills
• Excellent interpersonal and communication abilities
• Intermediate level skills in Microsoft Office products
• Must have at least 18month call centre Sales Manager experience

If you’re ready to take your career to the next level as a Sales Team Manager, apply now and join this innovative insurance company!Applicants must be located and eligible to work in the UK without sponsorship.Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.If you would like this job advertisement in an alternative format, please contact MERJE directly.

Expected salary

£32000 – 40000 per year

Location

England

Job date

Sun, 12 Jan 2025 00:37:32 GMT

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