Call Handler

Job title:

Call Handler

Company

Jobwise

Job description

Are you looking for a new role within customer services?We are currently recruiting for an Customer Call Operator to join a busy and successful Housing Association based in Cheadle. This role will partake over a 7 day operation working across multiple shifts, previous experience within a customer service setting would be essential for this role. Working in the customer call service team, this role will involve responding to and prioritising emergency alarms.What will you be doing as a Customer Call Operator? * Respond to and prioritise alarms including calls that are emergency in nature, (including life critical and ASB) generated by the Telecare Monitoring System, contacting appropriate agencies when necessary. Decision making following appropriate guidelines & procedures and understanding the consequences of actions taken.

• Using fact finding and problem solving skills to log, assign and pass on repairs calls using the appropriate client repairs system / databases.
• 3. Ensuring appropriate records are accurate, relevant and up to date using the appropriate system, dealing with sensitive data in line with GDPR.
• Communicating to both internal and external contacts and keeping Next of Kin and managers etc., informed and signposting in line with relevant legislation.
• Seek to resolve matters affecting the provision of service, complaints, misuse or problems with service at the first point of contact , escalating as appropriate.
• Responsible for completion of a range of administrative tasks within an allocated timeframe.
• Responsible for ensuring attendance at relevant training , proactively developing self and acting as a buddy to mentor new colleagues.
• Participate in testing innovative TEC to support growth of the service. Using creativity to suggest improvement to systems of work and projects.
• Support service delivery for other teams both internally & externally as required.
• Use knowledge of products and services available to recommend a solution where appropriate.

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience within a Customer Service setting would be essential
• Background in Hospitality, Retail or Care would be considered
• Excellent communication skills
• Empathetic and understanding
• Must be commit to the hours needed
• Highly organised

What will you get in return for your work as an Evening Call Handler?

• Temporary work for 3 months to be reviewed onto a permanent contract
• Hybrid 50/50 after 6 month period
• This team works on a 7 day operation Monday to Sunday, shifts are on an 8 week pattern
• Hours of work will be either 6am-2pm or 8am-4pm or 2pm – 10pm or 10pm – 6am
• 35 hours per week
• Free Parking onsite
• Fantastic development opportunities

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Expected salary

Location

Cheadle, Greater Manchester

Job date

Sat, 04 Jan 2025 05:08:42 GMT

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