Car Operations Manager (EMEA/APAC)

Job title:

Car Operations Manager (EMEA/APAC)

Company

Expedia

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.Official job title: Car Partner Solutions ManagerIntroduction to the TeamTravel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.Make an impact!The Car Partner Solutions team sits within the Travel Partnerships and Media organization and powers car rental offers on the Expedia Group Platform. The key purpose of this role is to lead a team whose purpose is to grow and protect the health of car supply through the entire life cycle. The manager will be responsible for Car Partner Solutions region-specific management, goals, and strategy that is in line with the larger team’s mission. This role will work closely with partner teams, directs, and partners, as needed.In this role you will:Empower, develop, and lead members of your teamReport metrics related to capacity, pipeline, forecast and defect tracking to leadershipProvide functional and technical expertise for the APIs, Products, and tools supporting car rental supplyOwn, build and improve the day-to-day Car Partner Solutions processesEstablish performance objectives and development plans, supervise performance, and evaluate progress toward goals; prioritize resources accordinglyRepresent Expedia Group and the Car Partner Solutions team with both internal and external facing partnersEnsure that the customer perspective is a driving force behind business decisions and activities; craft and implement practices that meet customers’ and own organization’s needsIdentify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches to choose a course of action or develop solutions; take action based on available facts, constraints, and probable consequencesWho you are:You have a demonstrated history of driving continuous improvement in both operational process and partner or traveler experienceYou are an empathic leader who builds a safe, transparent environment for the team and who promotes a diverse and broad culture, encourages and regularly gives developmental feedback to team and othersYou understand sophisticated problems, assess and vet all available information, and provide and implement the best possible solutions for both our partners and Expedia GroupYou are a detailed, quality-focused, organized self-starter with excellent presentation and interpersonal skillsYou produce quality outcomes in a diverse, fast-paced environment, and are able to adapt and master changes to technology and productsYou have experience prioritizing projects and initiatives simultaneously with a passion for customer serviceYou learn new software and technical processes quicklyYou have experience establishing metrics, reporting on results, and adjusting procedures to improve resultsYou demonstrate strong experience in implementation management, client services project management, engagement management or similar experience running a partner-facing teamYou have strong experience with Excel and SQL.Preferred: You know how to interpret information in either Amadeus or Titanium.Preferred; Experience with Salesforce or similar case management software.Preferred: XML, programming, AI or similar technical experience.Accommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expected salary

Location

London

Job date

Sat, 17 May 2025 06:38:07 GMT

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