Card Services Sr Specialist

Responsibilities include, but are not limited to:

• Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner.
• Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
• Monitor transaction activity in accordance with prescribed standards.
• Prepare routine reports and correspondence and speak effectively with customers or employees.
• Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations.
• Keep current on all card service operations and ever-changing Visa and MasterCard operating rules and regulations.
• Assists team members, customer care, – branches to help solve problems customers are experiencing with their cards.
• Provides guidance and mentoring to Card Service Specialist.
• Participate and share in the cross-training of Card Service operation essential duties and responsibilities, and special projects and assignments including International and Domestic Card maintenance, daily proofs.
• Provide excellent customer service to support and solve internal and external customer issues.
• Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
• Troubleshoots systems issues for resolution.
• Assist Card Services Manager and Card Services Supervisors with projects, activities, and other tasks.
• Other duties as assigned by management.

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