Case Management Coordinator – Coatesville, PA

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Job Requirements:

• High School Diploma or equivalent required
• Bachelor’s preferred
• 3+ years experience in the Human Services field required
• Case management experience or experience working with Veterans preferred.
• Proficiency in computer skills (Microsoft Office and data entry)

Merakey Fresh Start operates a 45-bed residential program for homeless Veterans located directly on the campus of the Coatesville VA Medical Center. Our mission is to provide high-quality case management services with the primary goal of helping Veterans secure permanent housing. Many residents face co-occurring challenges, including substance use disorders and mental health concerns.

Working at Merakey Fresh Start is a rewarding experience-you’ll make a real difference by helping homeless Veterans rebuild their lives. Our team is collaborative, mission-driven, and committed to delivering exceptional care and positive outcomes. If you’re passionate about supporting those who served our country, this is the place for you.

The Resident Support Specialist at this program ensures a safe, supportive, and recovery-focused environment for Veterans. This role combines direct resident engagement, case management responsibilities, and adherence to organizational and VA procedures.
This is a full time, first shift position (Mon-Fri 8am-4pm).
Earn 21.67/hour!

Key Responsibilities:

• Resident Support & Safety
• Monitor resident behavior to maintain a harassment-free, recovery-oriented atmosphere.
• Conduct regular building checks for cleanliness and safety, including all rooms.
• Case Management
• Manage a caseload of 8-10 Veterans under the guidance of the Case Management Supervisor.
• Document and report incidents promptly, including writing detailed reports and following Merakey policy.
• Compliance & Training
• Complete all required trainings within mandated timeframes.
• Adhere to Coatesville VA procedures while performing duties.
• Additional Duties
• Perform other tasks as assigned to support program operations.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan — both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay — access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package – https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!