Case Management Worker

Job Summary:

The Case Worker provides direct support to vulnerable individuals, including children and families, by conducting assessments, developing case plans, and linking beneficiaries with essential services. The role involves working closely with affected communities to ensure timely and appropriate interventions while adhering to national and international child protection and case management standards.

Key Responsibilities:

• Identify and assess individuals and families in need of case management services.
• Develop individualized case plans in coordination with the Case Manager.
• Conduct regular follow-ups to ensure service delivery and assess the progress of beneficiaries.
• Provide psychosocial support and referrals for specialized services such as legal aid, healthcare, education, and livelihood assistance.
• Maintain accurate records of cases while ensuring confidentiality and data protection.
• Support awareness-raising activities on child protection, GBV, and other social issues in communities.
• Engage families and communities in child protection efforts to promote a safe environment for children.
• Report urgent protection concerns and challenges to the Case Manager.

How to Apply
To apply please upload your one-page letter of motivation and CV by March 5, 2025.

Your profile

• Bachelor’s degree in Social Work, Psychology, or a related field.
• At least 1–2 years of experience in case management or social services, preferably in Palestine.
• Strong understanding of child protection and case management principles.
• Ability to work with vulnerable individuals, including survivors of violence and displaced populations.
• Excellent interpersonal and communication skills.
• Proficiency in Arabic (English is an advantage).
• Due to restrictions of movement, candidates from Hebron and Nablus will be highly encouraged to apply

About us
The War Child Alliance is an international non-governmental organization committed to providing psychosocial support, child protection, youth empowerment programming and quality education to the children affected by armed conflict. We implement evidence-based interventions to empower key stakeholders—including governments, educators, caregivers, and communities—to foster children’s wellbeing, education, and self-determination. War Child has a presence in 19 countries: Jordan, Lebanon, the occupied Palestinian territory, Syria, Iraq, Yemen, Afghanistan, Colombia, Burundi, DR Congo, the Central African Republic, South Sudan, Uganda, Ukraine, Germany, Sweden, The Netherlands, United Kingdom and the United States of America.
Learn more about War Child and our programmes https://www.warchild.net/

Safeguarding
War Child is committed to humanitarian values, standards and norms and we expect the same from job applicants. War Child is especially committed to safeguarding the children and youth we support and doesn’t tolerate any form of abuse. Because we want to prevent and deter any actions that place children and youth at risk, conduct references are an important part of our recruitment procedure. As part of the selection process, War Child will request standardized references in accordance with the Inter-Agency Misconduct Disclosure Scheme and a recent Criminal Records statement.
The safety of children is essential to War Child. War Child does not tolerate or accept any form of abuse. This subject is addressed in our recruitment and selection procedures.