Case Manager/ Case Coordinator/ Case Worker

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<div class="isg-job-description“>Job Title:  Case Manager/ Case Coordinator/ Case Worker
Pay Rate: $18.95 Per Hr on W2
Work location:  2135 Marshall Edwards Drive, Bartow, FL, 33830
Duration:  1 year
Shift timings for weekdays: Monday to Friday (8 AM to 5 PM)
Must Have:

• Spanish (good to have)
• Associate’s Degree (2 years of experience)
• Case Management (4 + years of experience)

Job Description:

• Provides case management and needs assessments for indigent county residents through field, office, or home interviews to determine eligibility for the Polk HealthCare Plan and facilitate referrals to appropriate community resources.

Role & Responsibilities:
Client Assessment & Case Management:

• Conducts client interviews in the office, field, or home settings to assess eligibility for medical and social service programs.
• Evaluates financial, social, environmental, and medical factors to determine eligibility for county assistance.
• Provides counseling and problem-solving support to clients; assists with referrals to appropriate programs and community agencies.
• Offers case management services and acts as a client advocate to support self-sufficiency.
• Refers ineligible individuals to alternative resources and assists in locating outside aid.

Program Knowledge & Compliance:

• Interprets and applies county, state, and federal laws, rules, and regulations related to social services and the Polk HealthCare Plan.
• Provides education and explanation to clients regarding available services, including HIPAA regulations and county health benefits.
• Coordinates with medical personnel and social service agencies to ensure appropriate service delivery. 

Documentation & Reporting:

• Gathers, writes, and reviews documentation related to client eligibility and services.
• Inputs case data into software systems; prepares case notes, reports, correspondence, and required forms.
• Assists in compiling data for program evaluation, budgeting, provider payments, and reporting needs.

Community Engagement & Collaboration:

• Collaborates with law enforcement, attorneys, judges, and other stakeholders to advocate for and meet client needs.
• Attends inter-agency meetings to share information and improve service delivery.
• Participates in special projects and community outreach efforts as assigned.

Additional Responsibilities:

• May perform crisis intervention in emergency or high-risk situations.
• May work evenings or weekends as required.
• Performs other related duties as assigned.

Case Management & Client Interaction:

• Knowledge of case management practices and counseling techniques.
• Skill in interviewing and evaluating clients under stressful conditions.
• Ability to manage crisis situations with empathy and composure.
• Strong decision-making and independent judgment.

  Program Knowledge:

• Understanding of social service programs at the federal, state, and county levels, including eligibility criteria and Application procedures.
• Ability to interpret and apply relevant laws, rules, and regulations to client cases.
• Familiarity with community resources and referral procedures. 

Communication & Collaboration:

• Strong oral and written communication skills.
• Ability to prepare accurate reports, documentation, and correspondence.
• Ability to work effectively with clients, coworkers, and the public.
• Ability to maintain positive, professional relationships across agencies.

  Technical & Organizational Skills:

• Proficiency in standard office equipment and personal computers.
• Ability to learn and use specialized software programs.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to collect, analyze, and interpret data for service planning and decision-making.

Physical & Other Requirements:

• Visual capabilities and ability to lift/move up to 30 pounds.
• Valid Florida driver’s license: ability to drive and provide own transportation.
• Ability to work in various locations and settings throughout Polk County.
• Must be able to work in potentially stressful or emergency situations.
• Subject to Level 2 (FDLE) background screening.

Required Qualification:

• Associate’s degree from an accredited college with major coursework in Social Work, Sociology, Psychology, or a related field.
• Two (2) years of experience in social services, case management, counseling, or related interviewing. A valid Florida driver’s license is required.
• Four (4) years of relevant training and experience in social services may substitute for education requirements (excluding driver’s license requirement).

Required Skills:

• Must provide own transportation; personal injury protection insurance is required.
• Must be available to work at various locations throughout the county.
• Participation in disaster response efforts (e.g., Special Care Shelter, Emergency Operations Center) is required. This may involve extended deployments, including overnight stays and extended shifts.
• Must maintain a home telephone (or equivalent contact method) and remain on-call as needed.
• Must pass and maintain FDLE Level 2 background screening.
• Bilingual (English to Spanish) preferred.

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.