Case Manager – The Village

Role: Case Manager

Reports to: Senior Program Manager

Program: 1005- Village

Department: Interim Housing

Location: The Village – 527 Crocker Street, Los Angeles, CA 90013

Setting: 100% Onsite

Schedule: Monday – Friday, 8:00am – 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Case Manager at The Village plays a critical role in supporting individuals experiencing homelessness by providing comprehensive, client-centered case management services. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to resources and promoting overall stability and well-being. The Case Manager works closely with multidisciplinary team members to ensure trauma-informed, strengths-based care is delivered in a safe and supportive environment.

Job Description Essential Duties and Responsibilities:

• High School Diploma or GED or Equivalent
• Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
• Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers
• Facilitate intakes for individuals who are referred into interim housing
• Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
• Facilitate wellness, enrichment, and life skills groups
• Provide crisis intervention when needed
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
• Participate in case conferences, individual supervision, and other staff meetings
• Work in collaboration with other agency and program staff, in order to coordinate services
• Communicate effectively and in a timely manner with management, peers, and clients
• Participate in evaluation and trainings in order to better respond to client/community needs
• Perform other duties as assigned

Job Description Qualifications:

• Minimum of one (1) year of experience in case management required
• Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
• Strong interpersonal and team building skills
• This position requires driving to multiple sites and transporting clients in personal vehicles at times. candidates for this role must possess a valid drivers license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes.
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Job Description Preferred Qualifications:

• Bachelor’s degree in related field, strongly preferred but not required
• Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred

Job Description Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.