Case Manager – Wellness Village – Philadelphia, PA

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The ideal candidate will possess the following qualifications:

• High School Diploma or GED required
• Strong computer skills, including:
  • Microsoft Word and Excel
  • SPSS
  • Email systems, employee portals, and time-tracking systems (e.g., Teletime)
• Strong organizational skills
• Ability to work effectively as part of a team
• Strong problem-solving and interpersonal skills
• Ability to manage stress appropriately
• Ability to use de-escalation techniques when needed
• Ability to make sound decisions under pressure
• Ability to manage multiple priorities simultaneously
• Ability to work independently
• Ability to work in confined and/or crowded environments

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do.

We are seeking Case Managers at the Riverview Wellness Village on State Road in Philadelphia, PA.

This role is full-time, second shift – Monday – Friday 4:00 PM – 12:00 AM.

Earn $23.32/hr.!

Position Details

The Case Manager will help residents living in the recovery house create goals focused on their recovery, improving relationships, obtaining an income, and securing housing. The Case Manager will meet with residents bi-weekly and has a caseload ratio of 35:1.

Core Case Management Responsibilities

1. Client Support & Service Planning

• Serve as the primary contact for assigned residents.
• Conduct regular check-ins and maintain a consumer-driven, strength-based approach to recovery.
• Develop and update individualized case management plans based on client needs.
• Link clients to community resources such as medical care, mental health services, housing, employment, and recovery supports (e.g., 12-step meetings).

• Coordinate services with external providers and monitor client progress.
• Advocate for clients to ensure access to necessary supports and benefits.
• Assist clients in obtaining valid identification and other essential documents.

• Complete intake documentation and maintain accurate, timely progress notes.
• Ensure compliance with agency, state, and federal regulations related to recovery services.
• Monitor record-keeping, authorized units, and ensure charts are up-to-date.

Additional Duties in a Recovery House Setting

1. Medication Monitoring

• Oversee medication monitoring and maintain accurate medication logs.
• Ensure medications are stored securely and administered according to policy.

• Lead or co-facilitate recovery-oriented groups (e.g., relapse prevention, life skills, coping strategies).
• Encourage participation and create a supportive group environment.

• Conduct intake interviews and complete all required documentation.
• Orient new residents to house rules, program expectations, and available resources.

• Respond to emergencies or behavioral crises promptly and appropriately.
• Document incidents within required timelines.

• Assist with maintaining a safe, clean, and structured living environment.
• Participate in team meetings, supervision, and quality improvement activities.
• Perform other duties as assigned to support program operations.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan — both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay — access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package – https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!