Central Scheduler

Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. 

• Maintain thorough knowledge of the scheduling requirements of the hospital ancillary departments and respond proactively to changes in the needs of these departments (i.e. calendar changes, new procedures to be added, new providers, etc.)
• Completes the Medicare Questionnaire for all Medicare patients, ensuring inpatients receive the important Medicare Message document. Collects and documents all third-party payor information for each patient, maintaining current knowledge of all payor mechanisms as they relate to the registration process. Ability to assign correct insurance code.
• Provide patient/customer with accurate preparation information prior to exam.
• Promote increased utilization of Good Shepherd Hospital services by maintaining customer-focused attitude and responses.
• Accurately obtain and document orders for scheduled diagnostic tests. Contact department as appropriate for same-day appointments.
• Maintains confidentiality of patient records. Monitors work volumes and notify the coordinator person of back logs. Obtains patient reservation from physicians, physician’s staff, nursing unit and outpatient areas. Accurately obtains any updated patient demographic information and enters into hospital computer system.

Responsibilities:

• 2 years healthcare scheduling experience
• Medical Terminology experience
• 4+ years healthcare scheduling experience, and familiar with behavioral health.

Experience:

• Successful completion of a data entry assessment Excellent customer servicesand communication skills- Effective organizational skills
• Computer literate. Ability to multi-task- Knowledge of office equipment Ability to proficientlycommunicate with the public- Medical terminology skills and understanding of diagnosis and procedure coding conversions. Demonstrated knowledge of proper insurance coding.
• Demonstrated knowledge of Managed Care systems requirements.
• Demonstrated knowledge of pre-certification requirements.
• Demonstrated problem solving skills. Conducts all activities withknowledge and understandingof the hospital’s mission and values, regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, the overall revenue cycle procedures, and the hospital’s policies.

Skills:

• Schedule patient utilizing established customer-focused procedures.
• Determine testing variables and prevent scheduling conflicts.
• Insure proper test sequencing when multiple testing is ordered.
• Accurately enter all required patient demographic data in registration application. Obtains and accurately codes insurance information into hospital computer system. Ensures patients are registered within time frame set by policies. Prepare registration for pre-registration check in.

Education:

Associate’s degree

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

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