Certified Medical Assistant Lead

Certified Medical Assistant Lead Ambulatory

Job Code: NU1281

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Urology, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Urology team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

JOB TYPE

Classification: Nonexempt

Supervises Positions: No

JOB SUMMARY

This role requires a commitment to UVA Health’s ASPIRE values: Accountability, Stewardship, Professionalism, Integrity, Respect, and Equity, ensuring high standards of patient care and collaborative work environment.

The Medical Assistant Lead will assist Clinic leaders and Medical Providers with additional and unique needs of the patient population. Serves as the clinical resource for all Medical Assistants in the clinic. Models’ leadership qualities for other team members and assists the Clinic Leaders with day-to-day operations. May order or assist with ordering of clinical supplies, linens, pharmaceuticals, as well as maintain inventories and required logs/documentation.

In addition to the Lead responsibilities, the Medical Assistant Lead will provide clinical support, assist with administrative tasks, and provide general support under direct supervision of a licensed medical practitioner or designee in accordance with UVA Health policies and procedures and competency to promote patient health and wellness. 

This position requires providing service to all age populations in a manner that demonstrates an understanding of the functional/developmental age of the individual served.

Patient Care: Responsible for practicing safely within the defined standards of practice.

• Records and relays patient information, symptoms, and concerns to the patient’s medical provider or registered nurse for further triage assessment and to determine a plan of care
• Completes standardized rooming and performs clinical intake, health data collection, and documentation.
• Performs tasks according to scope of practice, documented competencies, and as directed by a medical practitioner or nurse.
• Implements age-appropriate interventions based on individual patient needs as directed by the patient’s medical provider.
• Reinforces patient/family teaching plan based on identified health education needs and the condition and age of the patient through approved educational materials or written instructions

Communication: Communicates effectively and professionally with all members of the interdisciplinary team, patients, medical providers and all levels of healthcare.

• Conveys information accurately to physicians, nurses, and other team members, as well as listen and respond to the needs and concerns of patients and colleagues
• Utilizes appropriate communication tools such as Situation, Background, Assessment, Recommendation, and Question (SBARQ) when communicating within the interdisciplinary team.
• Documents appropriate information in a timely manner.

Teamwork: Willing to share responsibilities, support their teammates, and work together to achieve common goals.

• Organizes and prioritizes daily work assignments to support patient needs, the interdisciplinary team, and operational efficiency.
• Demonstrates teamwork in the delivery of patient care. Recognizes the importance of time sensitive issues.

Technical Competence: Uses knowledge and skills acquired through training and validation through competency testing.

• Provides clinical support to include but are not limited to preparing laboratory specimens, performing point of care testing, ECG/EKG, spirometry, venipuncture/phlebotomy, specimen collection, cleaning and sterilization of instruments/equipment and rooms, disposing of contaminated supplies, assisting with procedures/examinations, and administering oral, intradermal, intramuscular, and subcutaneous medications.
• Documents and capture charges for clinical support services rendered within the patient visit.
• Performs administrative support responsibilities as directed by a Clinic Leader. Administrative support includes but are not limited to drafting letters and/or assisting with completion of forms, facilitating scheduling, pending medication refills, assisting with coverage of in basket messaging, and clinic/chart prep

The incumbent may be asked to perform additional duties as assigned.

QUALIFICATIONS

Education: High School Diploma or GED Required. 

Experience: Minimum of 2 year experience in a medical office setting preferred. 

Licensure: Current Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), RMA (Registered Medical Assistant) credentials or must be obtained within 6 months of date of hire through a recognized national professional association such as:

• AAMA (American Association of Medical Assistants)
• AMT (American Medical Technologists)
• ARMA (American Registry of Medical Assistants)
• NAHP (The National Association of Healthcare Professions)
• NHA (National Healthcare Association)

Additional Skills/Requirements Required: BLS required. Ability to successfully complete general and department role based specific skills validation and competency testing.

Additional Skills/Requirements Preferred: N/A

PHYSICAL DEMANDS

Physical Demand Code: 17A, Medical Technician, Other Techs

Work Function/Activity: Medium to Heavy Physical Demand

The job requires constant sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 100 lbs. occasionally. For any weight over 35 lbs. use Safe Handling Equipment. This job description may include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: Yes
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

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