Change Management Practitioner (Remote)

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Professionals in Change Management are responsible for helping individuals and teams successfully adopt new processes,
technologies, or organizational strategies. They plan and execute activities that prepare, support, and guide employees
through transitions-reducing resistance and increasing engagement. Their work focuses on the people side of change,
using structured methods to ensure changes are understood, embraced, and sustained. They enable projects and initiatives
to achieve their intended business outcomes through effective human adoption.

What You’ll Bring

• Conduct stakeholder and impact analyses with guidance.
• Draft communication and engagement content using templates.
• Support delivery of training and readiness activities.
• Collect and summarize feedback from stakeholders.
• Track adoption metrics and prepare simple progress summaries.
• Collaborate with senior change practitioners to improve materials and processes.

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of change management experience
• Professional certificates may be required for the role- Prosci preferred
• Good understanding of Change Management Methodologies, Design Thinking, Agile, Lean and DevOps Principles.
• Basic fluency in a wide array of mixed-method research methodologies.
• Familiarity with personas, stakeholder mapping, impact analyses, road-mapping and other user experience
• methodologies.
• Good interpersonal, organizational, time management, negotiation, and collaboration skills.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

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