Charge Off Recovery Agent

PRIMARY RESPONSIBILITIES

• Contact delinquent charged off members and borrowers regarding their loans by phone, mail, and email; take appropriate action to cure the full balance by payment plan or settlement.
• Responsible for collection processes on delinquent accounts which may include automotive, unsecured, overdraft, credit cards, mortgages, and NuPal loans. Efforts include direct communication with the member, skip tracing, initiating legal action, while following established processes and procedures.
• Manages late stage and high liability accounts, such as: post charge off payment plans, third party referral, and process small claims suits.
• Responsible for managing the third-party Collection process, agency performance, and agency relationships.
• Responsible for third party agency remittance reports, billing, affidavits, and research.
• Attend court dates as needed or requested by third party attorney and agencies.
• Create and implement forward flow process for all charged-off accounts. (1st Placement, 2nd Placement, Sell).
• Maintain accurate and complete files, collection notes and reports on all collection and recovery activity.
• Process and review Right of Offset to eligible member accounts.
• Update member credit reports accordingly with correct codes due to disputes, settlements, or accounts paid in full.
• Follow policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Fair Debt Collections Practices Act (FDCP), Unfair Deceptive or Abusive Acts or Practices (UDAAP) and Fair Credit Reporting Act (FCRA) daily to ensure compliance with current regulations.
• Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.
• Performs other duties as assigned.