We are seeking a detail-oriented and highly analytical Chargeback Management Manager to join the GCN Store Accounting US team. The CM Manager will be responsible for managing, analyzing, and resolving chargeback disputes and ensuring the company’s financial transactions are accurately processed. This role will require an understanding of payment processing, fraud detection, and reconciliation, as well as the ability to work closely with various departments to mitigate and prevent future chargebacks.
Key Responsibilities:
Chargeback Management: Be the vendor point of contact and become the expert in chargeback management, analyzing, and resolution
Chargeback Responses: Create, manage and automate the full chargeback process to include but not limited to intake, review, and response to inquiries
Dispute Resolution: Create and manage processes for dispute requests, as well as understand and maintain timeframes sets by Payment Brands and/or Circle K’s acquirers.
Investigation: Conduct next level investigations into chargeback causes, including identifying potential fraud, Point of Sale errors, and follow up with vendors or internal departments
Reporting & Documentation: Create and manage detailed records of chargeback activity, track trends, and prepare regular reports for management
Collaborate Across Departments: Work closely with internal departments including Payment Systems, Retail Systems, Reconciliation, and regional fraud prevention teams to identify root causes of chargebacks and implement corrective actions
Prevention Strategies: Assist in developing and implementing strategies to prevent chargebacks, including site education, transaction review processes, and fraud detection systems.
Maintain Knowledge of Industry Trends: Stay updated on payment credit card brand mandates, industry trends, fraud tactics, and chargeback resolution best practices.
Qualifications:
Education: Bachelor degree in Finance, Accounting, Business, or a related field (preferred).
Experience (preferred):
Experience in chargeback management, payment processing, or a related field.
Familiarity with chargeback processes and dispute resolution.
Experience with payment gateways, merchant accounts, and fraud detection systems is a plus.
Skills:
Strong analytical and problem-solving skills.
Excellent attention to detail and ability to work under pressure.
Strong written and verbal communication skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Knowledge (preferred):
Understanding of card network rules (Visa, MasterCard, Discover, etc.) and regulations.
Familiarity with payment fraud prevention tools and chargeback mitigation techniques.
Preferred Qualifications:
Familiarity with credit card acceptance and processing.
Work Environment:
This role may require working in a fast-paced office environment.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
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