Chief Administrative Office (CAO) – Payments – Managing Director

Are you ready to take on a pivotal leadership role in the dynamic world of payments? 

Job Summary

As a Managing Director in the Chief Administrative Office (CAO) – Payments, you will take on a crucial leadership role within the fast-paced payments industry. Your responsibilities will include providing strategic, operational, and administrative support to the EMEA Head of Payments, ensuring efficient governance, compliance, and execution across the region. As a senior leader representing EMEA Payments, you will act as a delegate for the EMEA Head of Payments at various governance forums. This role offers the opportunity to streamline administrative processes, establish an effective organizational structure, and build strong partnerships with risk and control functions. Additionally, you will have the opportunity to utilize data analytics to influence key business decisions and consider emerging trends.

Job Responsibilities

• Streamline administrative processes to ensure maximum operational efficiency.
• Establish an effective organizational structure for the CAO team, focusing on customer focus, operational excellence, and continuous innovation.
• Facilitate collaboration across departments to deliver operational efficiency.
• Advise the regional Head of EMEA Payments on regulatory requirements across all jurisdictions.
• Build strong partnerships with risk and control functions to develop a robust governance framework; oversee risk management practices to minimize vulnerabilities and enhance governance and oversight.
• Collaborate with the executive team, including Product, Sales, regional heads, and key functional partners; and work across the CIB with partners such as Bankers, CB, and the firm’s EMEA CFO and CEO teams.
• Support the organization’s vision and objectives, anticipate issues, and innovate.
• Use data analytics to drive key business decisions and consider emerging trends; identify and mitigate potential risks, develop strategies, and implement controls.
• Act as a thought leader to drive problem-solving and escalate issues as needed.
• Understand accounting, financials, RWA/capital impacts, liquidity/funding, and EU regulations.
• Promote the firm’s principles and Code of Conduct, and build diversity, equity, and inclusion in teams; develop collaborative relationships with team and stakeholders, and maintain open communication during change processes.

Required Qualifications, Capabilities, and Skills

• Extensive experience in senior management roles.
• Demonstrable experience in driving change, designing organization structures, and building teams.
• Strong knowledge of global markets, including equity, credit, fixed income, and corporate debt markets.
• High degree of ethics and integrity.
• Experience working collaboratively under pressure in a team-based environment.

Preferred Qualifications, Capabilities, and Skills

• Similar experience in banking/financial services operations, multinational operations, or a large enterprise.
• Familiarity with systematic strategies and index trading.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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