Clerical Assistant 3

Are you eager to start a new chapter in your career? Join the Workers’ Compensation Office of Adjudication (WCOA) as a Clerical Assistant 3, where you will have the opportunity to take on exciting new duties providing secretarial support to Workers’ Compensation Judges. Our team is committed to serving those affected by workplace injuries by providing accessible support with patience and accountability. Your work with our district office will help hearings run smoothly and efficiently. Apply now to join a dedicated team that values strong organization and clear communication!

This Clerical Assistant 3 position is tasked with performing secretarial duties for Workers’ Compensation Judges and providing office support within the Workers’ Compensation Office of Adjudication (WCOA) District Office to ensure operations are conducted efficiently. You will have the chance to grow your skills while supporting meaningful public service by performing the following duties in accordance with WCOA policies and procedures:

• Court Preparation: Schedule hearings and mediations; gather related documents, casefiles, or other items deemed necessary by the Judge; and prepare court rooms both in person and virtually for Judges prior to hearing days

• Accessibility Support: Arrange for vendor services according to WCOA policy for interpreters, security guards, and court reporters and notify appropriate personnel

• Document Management: Prepare and file documents, correspondence, and transcripts in digital and hard copy files; type, proofread, and format decisions; as well as process and prepare case files related to appealed decisions

• Data Entry and Organization: Utilize the Workers’ Compensation Automation and Integration System (WCAIS) to maintain a caseload, process tasks, and distribute correspondence for claims

• Communication Assistance: Correspond with the public by phone, email, mail, or through WCAIS; answer general questions from external sources; and refer more complex requests to the appropriate contacts when necessary

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the Application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.