Clerk II – Visitor Management – Safety and Security

The University of Iowa Health Care department of Safety and Security is seeking a Clerk II to perform work related to the visitor management process and ensuring that function is operating effectively. Duties will involve the use of Epic, computer terminals, and/or a variety of software and conventional office equipment.

This position will be located at the information desks, specified entrances, and / or administration offices. The responsibilities including scheduling and serving as the point of contact for Safety Ambassadors, updating vendor lists, communicate any change in policies or procedures, ensure all entrances are running smoothly, tracking compliances and attendance, and providing real time feedback to Safety Ambassadors and informing Hospital Security Officer Supervisors with ongoing performance issues. This position may also check in visitors, assist with wayfinding, and de-escalate situations with patients and visitors.

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa’s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Percent of Time: 100%

Schedule: 0700-3:30 PM Monday-Friday

Pay Grade: 05

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click here
• The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm.

Minimum Eligibility Requirements

• Any combination of clerical office experience, undergraduate education, and/or post high school clerical training that is the equivalent to one year of full-time employment.

Desired Requirements

• Experience using Epic is highly desirable
• Knowledge of UI Health Care policies, procedures, and regulations
• Customer service experience
• Demonstrated high attention to detail and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in computer software applications including MS Office products

Application Process: In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization. With additional questions, please reach out to haley-resewehr@uiowa.edu

Applicant Resource Center –

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

Monday – Friday 10:00am – 4:00pm

Or by appointment

Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Additional Information

• Classification Title: Clerk II
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 05

Contact Information

• Organization: Healthcare
• Contact Name: Haley Resewehr
• Contact Email: haley-resewehr@uiowa.edu

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