Clerk III- Orthopedics (UI Sports Medicine)

The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Sports Medicine Clinic. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment. This position may need to cover at Medical Center North Liberty on rare occasion.

As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, scheduling clinic appointments, and operating multi-line phone systems to assist both internal and external customers. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting. 

The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere. 

If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!

• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
• Completion of check-in process in an outpatient clinic. This includes, but it not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
• Maintain phone coverage for clinic scheduling. Answer, transfer, and manage ACD phone system by adhering to the standards of excellence for phone management.
• Process and manage incoming referrals, medical records, related documentation, and external imaging.
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
• Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.

Percent of Time: 100%

Work Schedule: 2 shift available, Monday through Friday, 8:30 to 5 pm and Monday through Friday, 8:00 to 4:30pm.

Location: University of Iowa Sports Medicine Clinic, 2701 Prairie Meadows Drive, Iowa City, IA 52242. 

Parking: On-site employee parking, UI Parking permit required

Pay Grade: 8

Merit Pay Plan

UI Health Care Core Values (WECARE)

Welcoming

We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

Excellence

We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

Collaboration

We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork- guided by compassion- is the best way to work. 

Accountability 

We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgement occur.

Respect

We create an inclusive environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

Empowerment

We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Benefits Highlights:

Regular position located in Iowa City, Iowa

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

For more information about Why Iowa?, click here

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desirable Qualifications

• Excellent verbal and written communication skills
• Excellent customer service skills that include customer facing or patient facing experience
• Experience working on computers and navigating multiple systems
• Hospital and/or medical patient scheduling
• Medical terminology
• Experience working in a healthcare environment with patients and using medical records system

Application Process: In order to be considered, applicants must upload a cover letter and a resume that clearly address how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed. 

Job openings are posted for a minimum of ten calendar days. Applications will be accepted until 11:59 PM on the last day of the posting. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions, contact Amanda Petersen at amanda-petersen@uiowa.edu.

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm – 4:00pm or by appointment Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 8

Contact Information

• Organization: Healthcare
• Contact Name: Amanda Petersen
• Contact Email: amanda-petersen@uiowa.edu

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