Client Account Specialist

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Client Account Specialist

Staffmark is hiring a Client Account Specialist to support a respected, long-standing organization in Perry, NY. This role is well-suited for professionals with collections experience who bring a calm, customer-focused approach to resolving account matters while working within clear guidelines and procedures.

Hours & Pay

• Pay Rate: $17.20 per hour

Schedule

Training Schedule:

• Monday-Thursday: 8:00 AM-5:00 PM
• Friday: 8:00 AM-4:30 PM

Post-Training Flexible Schedule:

• Monday-Thursday: 8:00 AM-9:00 PM
• Friday: 8:00 AM-7:00 PM
• Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

What You’ll Do

• Contact customers regarding past-due accounts and explain available resolution options
• Handle inbound and outbound calls related to account status and payments
• Perform skip tracing to locate updated contact and employment information
• Negotiate payment arrangements or escalate complex cases when appropriate
• Accurately document all account activity while following required scripts
• Verify and update information for special account situations such as bankruptcy or disability
• Maintain compliance with all federal, state, and internal regulations
• Complete additional duties as assigned based on business needs

What We’re Looking For

• High school diploma or GED required
• At least 1 year of collections experience
• Strong verbal communication, reading, and typing skills
• Comfort using computer systems and standard office software
• High attention to detail and strong organizational skills
• Ability to follow procedures and work independently

Benefits

This position offers access to a competitive benefits package that supports your professional and personal well-being. Full benefit details will be provided upon hire.

Apply Today

If you’re ready to take the next step in your career with a structured, supportive team, click Apply Now. A dedicated recruiter will reach out to discuss this opportunity.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the Application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

 

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