Client Development Manager

About The Job

At Louis Vuitton we value the uniqueness of every employee, empowering our teams to flourish and thrive. Founded in 1854 by visionary craftsman and malletier Louis Vuitton, the Maison is today present in over 60 countries, counting over 34,500 employees and representing more than 140 nationalities. An iconic presence across multiple product categories, the Maison offers dynamic career paths spanning a multitude of Métiers. Teams share the ambition to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled savior-faire.

Louis Vuitton is seeking a Client Development Manager to join our Aventura team. They will be primarily responsible for the client engagement across the lifecycle and as an “internal consultant” they will facilitate the development of robust client journeys which will extend client lifecycle and value. Through insights from the client development database they will analyze trends, understand purchasing patterns, and implement strategic plans to use existing platforms to enhance the client experience and value. They will lead on piloting pivotal new ideas and methods through engaging clients and will leverage those insights in development of actionable programs that drive value at all levels.

Job responsibilities

Responsibilities include but are not limited to:

Lifecycle Engagement

• Design and implement client journey pipelines using the Salesforce platform including in-house clienteling software
• Identify segments clients for recruitment to new categories/channels (current and prospective) that are not/under-utilized with appropriate actions
• Produces CD business development strategies
• Construct and execute recovery plans of clients from CA turnover to ensure revenue retention leveraging ICON reassignment and other tools

Actionable Targeting

• Build store clienteling targeting, ensuring that broader sales, cross selling and 10K/selling the brand targets are met
• Manage one level adoption of all outreach and client journey programs
• Mine client data to identify trends and uncover new business opportunities based on business objectives; recommend qualitative action plans and solutions to develop the business
• Track and integrate results from past campaigns to ensure continual improvements in targeting and execution of client outreach campaigns

Profile

Insights, Reporting, and Business Development

• Build innovative analysis and reporting that is actionable at all levels of the store
• Act as “internal consultant” nourishing client centric business development within department and with internal partners
• Provide on-demand, weekly, and monthly reporting related to client engagement, outreach and client lifecycle in support of cross functional brand priorities

The ideal candidates must have experience in data analysis/ consumer insights or relevant retail experience. Candidate must be an expert in Excel (creating formulas, pivot tables, vlookups, MS Query). Must be able to manage and produce high quality/volume analytical deliverables. Strong relationship building skills and professional executive presentation presence. Enthusiastic team player with entrepreneurial spirit who will work closely with the store team.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference LVM27839

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