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Client Relationship Associate (Portuguese Speaker)
#25-885
<sdf-icon _ngcontent-ng-c4503598389514736=”” icon=”location” class=”text-action-primary hydrated” aria-hidden=”true” role=”presentation”></sdf-icon> Miami, Florida, United States
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Job Description
Responsibilities include but are not limited to:
- Develop and maintain strong relationships with clients in order to maximize their banking experience.
- Act as a liaison between client and all back-office departments to ensure prompt and accurate service.
- Sell financial products and services.
- Proactively contact clients with recommendations.
- Utilize resources to conduct effective consultative client conversations.
- Examine a client’s assets at the Bank. Perform analysis to suggest additional banking services and offer solutions when consulted about financial needs.
- Field all banking inquiries made by the client. Resolve difficult situations quickly and efficiently while ensuring customer satisfaction.
- Contribute to meeting or exceeding customer service standards as well as individual and branch sales goals by offering and selling products and services and developing, expanding and retaining relationships.
- Exercise knowledge of risk management, loss prevention and follow all policies and procedures.
- Assist the branch in performing intermediate duties, support the branch operational activities/ financial services and perform branch clerical duties when needed.
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Requirements
Required Skills:
- Ability to prioritize, organize and follow up on assignments.
- Ability to project a professional image within the community and branch.
- Must have good verbal, written and interpersonal communication skills.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Basic PC skills including Microsoft Word, Excel and Outlook.
- Fully knowledgeable and skilled on all platform functions.
Required Experience:
- High School diploma or GED and a minimum of 2 years’ branch banking experience and/or Valley National Bank training may be substituted.
- Mortgage Loan Officer (MLO) Certification.
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Location(s).
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1001 Brickell Bay Dr Suite 100, Miami, Florida 33131, United States
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Job Details
Pay Range <sdf-tooltip _ngcontent-ng-c4503598389514736=”” attachmentpoint=”right” class=”hydrated”><sdf-icon _ngcontent-ng-c4503598389514736=”” slot=”tooltip-target” icon=”action-help” class=”left-sm-spacer hydrated” aria-hidden=”true” role=”presentation” aria-describedby=”tooltip-12113628972662571″></sdf-icon>Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person’s qualifications and experience.
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$41,800.00 – $69,400.00 / year </cx-job-details-section>
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Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to “Pay Transparency Law”; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.