Client Relationship Consultant (Banker) 1-4 – Helena, MT

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

GENERAL SUMMARY: The Premier Client Relationship Consultant completes all duties of a client relationship consultant; building relationships with customers by engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. Premier Client Relationship Consultants are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch.

In addition to the Client Relationship Consultant duties (SRGC 1-4), Premier Client Relationship Consultants hold FINRA registrations in order to refer clients to registered representatives in partnership with wealth management teams. No direct investment sales are made by the premier client relationship consultant. Premier Client Relationship Consultants must actively maintain FINRA registrations to meet defined referral client and wealth management introductions. Position requires the FINRA SIE, Series 6 (or Series 7) and Series 63 (or Series 66) registrations. Position is defined as a referral only registered representative. ESSENTIAL FUNCTIONS:

1. Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs. Effectively engage and communicate with clients. Identify solutions for new and existing clients based on their needs.

2. Acquire and maintain a deep knowledge of consumer and business products and services.

3. Provide a consistent optimal client experience, including greeting clients and processing basic transactions.

4. Develop collaborative partnerships with branch team members and partners to best serve clients.

5. Open new consumer and business accounts, complete service requests and submit credit applications.

6. Proactively educate clients on emerging and self-service technologies (e.g. ATM, online and mobile banking) to assist with meeting their financial needs.

U. S. Bancorp

Job Description

7. Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the client experience and serve our clients with operational excellence and accuracy.

8. Display passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

9. Apply strong critical thinking and problem-solving skills to help address the client needs.

10. Effective management of time and capacity.

11. Willingness to work in other nearby locations on occasion.

12. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Follows established policies and procedures in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position. Always acts in the best interest of the client.

14. Act as a referral-only registered representative and no direct investments sales are conducted in this role. The incumbent must obtain and/or maintain the FINRA SIE, Series 6 (or Series 7) and Series 63 (or Series 66) registrations and are held to the defined performance (referral) metrics directly correlating to the licensure-related activities, including U.S. Bancorp compliance guidelines.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

SPECIFICATIONS:

This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:

Passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Effective and confident client communication. Proven ability to learn and adapt to new

U. S. Bancorp

Job Description

information and technology platforms. Experience in financial services and knowledge of financial services industry, products and solutions. Active listening and excellent problem-solving skills. Ability to teach customers how to use digital technology.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Leveling Guide

Under minimum supervision, sells bank products, processes transactions, and solves customer service issues. Leads sales campaigns and promotions at branch level. Trains and/or assists less experienced personnel. Provide input in coaching sessions. May act as on-site supervisor in absence of branch manager. Advanced knowledge of all applicable bank and branch policies, procedures and support systems. High school diploma or equivalent. Incumbent typically has five or more years of job related, retail banking experience or a combination of experience and commensurate training. Hire is contingent upon an approved FINRA background check.

Premier Client Relationship Consultant 4 NMLS

Job Code: SRGL1 Grade: 9

Premier Client Relationship Consultants agree to obtain Securities Industry Essentials (SIE), Series 6, and Series 63 licenses providing them the ability to consult on a larger suite of wealth management and investment products than a non-licensed CRC. PCRCs are required to obtain their Securities Industry Essentials (SIE), Series 6, and Series 63 licenses within 6 months of program enrollment.

Premier Client Relationship Consultant 5 NMLS

Job Code: SRGL2 Grade: 10

The Premier Client Relationship Consultant holds their Securities Industry Essentials (SIE), Series 6, and Series 63. SRCL2 candidates will have already passed their Securities Industry Essentials (SIE), Series 6, and Series 63 exams, and are eligible to transfer FINRA registrations to US Bancorp Investments immediately upon hire.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster. 

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 – $20.91 – $23.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

U.S. Bank accepts applications for this position on an ongoing basis.

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