Client Service Manager- Washington

Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ’s services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines.

Key Responsibilities:

• Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships.
• Accountable for ensuring successful project delivery and attainment of financial goals by optimizing operational efficiency.
• Lead one or more client service teams, coordinate resources and activities, and connect people to projects.
• Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget.
• Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results.

Qualifications:

• Bachelor’s and/or Master’s degree in Civil or Environmental Engineering, or a similar engineering field.
• 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development.
• Professional Engineer (PE) license
• Proficiency with Microsoft Office Products and familiarity with Client Relationship Management tools.
• Demonstrated ability to provide excellent client service.
• Strong writing, editing, and research skills.
• Strong analytical and problem-solving ability.
• Some travel within the Washington area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary.

Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower all team members to thrive and achieve their full potential.

Salary range for this position is anticipated to be $150,000 to $210,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location.

This position is eligible for performance and incentive compensation.

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