Job title:
Client Services Administrator
Company
Ground Control
Job description
Client Services AdministratorLocation: Billericay (with weekend work during the winter season and three days a week in the office)Are you ready to take your administrative and client service skills to the next level?At Ground Control, we’re looking for a Client Services Administrator to join our dynamic team. This is more than just a role; it’s an opportunity to directly impact client satisfaction and operational excellence while working in a supportive and fast-paced environment.What You’ll Do:
- Front-Line Support: Be the first point of contact for internal and external stakeholders, responding to enquiries promptly and professionally.
- System Management: Maintain and update systems like Dynamics and ICE2 to ensure accuracy, compliance, and seamless workflows.
- Inbox Management: Work collaboratively to triage incoming queries, allocating tasks efficiently and ensuring timely resolution.
- Tenders and Quotes: Manage tenders and quotes with precision, from internal coordination to client communication and portal uploads.
- Purchase Orders: Review, edit, and process purchase orders, ensuring all transactions meet company standards and policies.
- Extra Works: Oversee the Extra Works checklist, ensuring timely and accurate completion for financial and operational records.
- Client Portals: Regularly update client portals, monitor activity, and track interactions to ensure data integrity and accessibility.
- Escalation and Complaints: Promptly address issues, escalating high-level concerns to Key Account Managers while maintaining professionalism.
- Face-to-Face Engagement: Visit clients as needed to strengthen relationships, address concerns, and enhance satisfaction.
What We’re Looking For:
- Experience: Proven background in administration, customer service, or similar roles with a client-focused approach.
- Skills: Proficiency in Microsoft Office (Excel, Power BI, MS Teams) with strong organizational and multitasking abilities.
- Personality: A personable, chatty individual who builds trust and rapport effortlessly.
- Flexibility: Willingness to adapt, including occasional weekend work during the winter season.
- Resilience: Comfortable working under pressure with a focus on results and continuous improvement.
- Collaboration: Ability to work inclusively across teams, empowering colleagues and stakeholders alike.
Why You’ll Love It Here:
- Team Spirit: Join a collaborative, inclusive team where your contributions make a tangible difference.
- Growth Opportunities: Take advantage of training and development programs to advance your career.
- Client-Centric Role: Be part of a company that values relationships, communication, and excellence.
- Work-Life Balance: Enjoy a hybrid working model, including three days in the office to foster innovation and collaboration.
How to Apply:We’d love to hear from you! To join a forward-thinking company where you can thrive, click “Apply Now” to submit your CV.INDCS
Expected salary
Location
Billericay, Essex
Job date
Wed, 15 Jan 2025 08:30:57 GMT
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