Client Services IT Technician

Job title:

Client Services IT Technician

Company

Robert Half

Job description

Job Description:Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities: * First Line of Support: Establish yourself as the initial ‘go-to’ contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.

• System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.
• Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.
• Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.
• Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.
• Advisory Role: Counsel customers on the most suitable IT solutions for them.
• Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.

Requirements:Requirements:

• High school diploma (required); Associate’s or Bachelor’s degree (preferred).
• 1-3 years of customer service or client-facing experience.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with CRM software and Microsoft Office Suite.
• Professional, positive attitude and a solutions-oriented approach.

Preferred Skills:

• Industry knowledge (e.g., finance, tech, healthcare) a plus.
• Bilingual abilities and/or certifications in customer service are a bonus.

The role requires collaborating with a Team Lead and Senior Client Specialist as well as escalating to advanced tech support if necessary. If you are customer-centric, technically proficient and are driven by the passion to help others, we would love to hear from you!If you are available immediately with the requirements listed above, click the “Apply Now!” link. For assistance with applying, please call Robert Half at (403) 264-5301 quoting job reference number 05000-0013111963.Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

Expected salary

Location

Red Deer, AB

Job date

Sun, 16 Mar 2025 01:48:13 GMT

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