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Client Services Representative

CAE Simuflite

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<div class="isg-job-description-header”>Job Description

CAE Client Services Representative – All for guiding customers to success.

Our Customer Service team is at the forefront of CAE’s commitment to excellence, consistently striving to delight our customers. Here, you’ll manage key relationships, lead proactive solutions, and elevate our client experience.

The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone and via email. They must maintain a high level of professionalism.

The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

1. Description

  • Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism.
  • Provide seamless support to clients, including Csuite executives, through inperson, phone, and email interactions.
  • Contact clients for pretraining introductions and coordinate all elements of their training experience.
  • Arrange collection of client checkin documents and deliver hospitality items, badges, and schedules to local hotels.
  • Ensure classrooms are fully prepared with required materials ahead of sessions.
  • Greet clients at the training center and provide executivelevel support throughout their training event.
  • Assist with troubleshooting and distributing training materials.
  • Organize meetings, manage scheduling, and ensure accuracy of Outlook calendar coordination.
  • Act as a liaison between clients and internal departments to ensure exceptional client service.
  • Provide NATAapproved fingerprinting and obtain necessary TSA approvals.
  • Become a Notary Public and comply with associated rules.
  • Maintain a professional appearance at all times.
  • Support clients using Apple products and iOS applications.
  • Work schedules vary based on business needs; the Training Center operates 24/7.

Location, Pay & Shift:

  • Primary work location: Whippany, New Jersey Training Facility.
  • Shift: Sunday through Thursday schedule.
  • Pay rate: $27.00 per hour, with compensation varying based on experience, qualifications, skills, internal equity, and market conditions.
Physical Requirements:
  • Occasional climbing of ladders, stairs, scaffolding, ramps, or poles.
  • Occasional movement in tight or confined spaces.
  • Frequent stationary work (standing or sitting).
  • Occasional movement for tasks or travel.
  • Occasional lifting or adjusting of objects up to 20 lbs.
  • Frequent repetitive motions involving wrists, hands, and fingers.

2. Minimum Qualifications

  • High School diploma or equivalent.
  • Strong integrity and ability to process sensitive data confidentially.
  • Excellent verbal and written communication skills.
  • High attention to detail and consistent professional demeanor.
  • Ability to build rapport with clients and internal stakeholders.
  • Effective listener with strong problemsolving and issueresolution skills.
  • Advanced experience with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
  • Comfortable supporting clients on Apple devices and iOS applications.

3. Preferred Qualifications

  • Twoyear degree.
  • Experience in hotel, concierge, travel, or customer service roles.

4. Benefits

  • Comprehensive medical, dental, vision, and EAP plans.
  • 401(k) and employee stock purchase programs with CAE match.
  • Generous paid time off, including parental leave and vacation.
  • Companypaid life insurance, AD&D, shortterm disability, and caregiver support.
  • Voluntary benefits such as legal coverage, dependent life insurance, pet insurance, and FSAs.
  • Programs supporting worklife balance and employee wellbeing.

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click herefor the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Grade:

3

Number of Openings

1

Guidelines for Internal Application

An internal must be in their role for 12 months before applying to another opening. However, a temporary, on-call, COOP or Student can apply at any time (no waiting period).

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value “One CAE”, we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position TypeRegular

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected].

Data Privacy

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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

 

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