Clinical Services Administrator

We Make Life More Rewarding and Dignified

Location: Winnersh

Department: Clinical

Summary:

The role of the Clinical Services Administrator is to provide effective and efficient administrative support to the Hollister Nursing Team. The role will include building effective relationships within the Clinical Team to support the delivery of a quality service to our patients.

Contract:

12 month fixed term contract, working 37.5 hours per week, Monday to Friday

Responsibilities:

• Provide administrative support to the Clinical Team to ensure patient records are updated
• Book and confirm appointments between patients and Company Nurses
• Contact patients by phone to book, confirm and remind of appointments
• Support the processing of new patient referrals
• Provide administrative support for Clinical Governance processes
• Arrange annual mandatory training for all clinical staff
• Assist with the onboarding of new starters
• Co-ordinate the out of hours Secure Start rota
• Provide administrative support to the Clinical Leadership Team
• Support with the delivery of strategic business projects as required
• Support with the Nursing Contracts – preparation/amendments
• Assist the Nurse Manager Team in any tender processes
• Assist with data analysis and monthly reporting
• Invoices – processing, raising of POs and dealing with financial queries
• Stationery – orders and supplies including desktop publishing requests

Work Experience Requirements:

• Proven administrative experience or experience in a similar role
• Proficient with MS Office packages and patient record systems

Education Requirements:

• Education to A-Level standard (or equivalent)
• Degree or evidence of equivalent academic achievement (desirable)

Person Specification:

• Ability to prioritise and effectively complete workload, delivering to deadlines
• A concise and effective communicator
• Strong attention to detail
• Ability to build strong relationships both internally with the Clinical Team and externally with patients
• Flexible to meet the requirements of the Clinical Team and patients
• Demonstrates a mind-set of continual improvement

About Us:

Hollister is an independent, employee-owned company that develops, manufactures, and markets healthcare products and services worldwide. We have been serving healthcare professionals and patients for 100 years making a difference in the journey of life for people throughout the global community. Hollister offer advanced medical products for Ostomy Care, which includes two strong global brands Hollister Ostomy and Dansac Ostomy; Continence Care; Critical Care; and Wound Care. We also provide innovative healthcare programs and services, as well as educational materials for patients and healthcare professionals.

Hollister is RCN accredited and CQC registered; we pride ourselves on our dedicated and highly specialist nursing team who deliver outstanding care and education in the stoma and continence care fields.

What We Offer:

• The anticipated base salary range for this position is £24,000 – £30,000, depending on experience or other legitimate business factors
• Group Personal Pension Scheme with 8.5% employer contribution
• Life Insurance Cover at x10 base salary
• Group Income Protection Scheme
• 25 days annual leave + Bank Holidays, with the option to buy/sell annual leave
• Comprehensive Employee Assistance Programme
• Enhanced Family Friendly policies
• Internal recognition scheme

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 35213

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