Clinical Support Assistant – ENT York

Schedule

Full Time: Monday – Friday Day shift

General Summary

Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Duties and Responsibilities

Essential Functions:

• Clinical Duties: • Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight. • Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned. • Assists providers with examinations; can serve as a chaperone for exams of a personal nature. • Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records. • Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as fingerstick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing. • Performs EKG’s and communicates results to providers. • Performs data entry of POC lab results into the patient’s chart. • Assists with safely transporting patients via wheelchair when necessary. • Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached. • Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. • Possess the knowledge to keep patients safe in all areas of the patient care setting. • Maintains a visible presence in the clinical area in between tasks. • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility.
• Clerical Duties: • Assist with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice • Schedule appointments • Schedule urgent studies and referrals • Completion of patient forms • Monitor and assist with processing forms, faxes, paperwork of the clinical care team • Answer team line, emergency line, doctor line and back door line from MCC (if applicable)

Common Expectations:

• Demonstrates knowledge of the principles of growth and development over the lifespan of the assigned patient population.
• Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains cleanliness of work areas as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan’s values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Relevant experience. Required

Licenses:

• Basic Life Support Upon Hire Preferred and
• Certified Nurse Aide Upon Hire Preferred

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall – whether it’s caring for babies, to end of life care, or anywhere in between to include urgent care – join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24!

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.

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