Colleague Care Advisor

Job title:

Colleague Care Advisor

Company

The Very Group

Job description

Job Description:Internal use only – Grade KAbout us.We are and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.About the team.We are constantly evolving in our digital journey following the innovative and fast paced project undertaken to implement our cloud-based HR & Payroll system. To deliver exciting solutions and to support our colleagues we organise our work and skills, so they map to our colleague journey – beginnings, beings and endings. Across the team we have two colleague experience leads, colleague care specialists and colleague care advisors; the role we are recruiting for.About the role.This role is part of our people team working within our colleague experience team ensuring our colleagues have the most frictionless and best-ever colleague experience – from before they’ve started to after they’ve left, and everything in-between when it comes to being a colleague @ Very.Working in more progressive ways, using technology to improve experiences and processes, keeping connected to the wider people team with collaboration at its heart. Delivering the daily interactions and processing with operational excellence (meeting all our regulatory and legal requirements).Keeping focused on delivering a thoughtful and consistently high quality of care across the key focus areas for the team. Also, identifying and delivering incremental improvements to the colleague experience at that point in the journey.Key responsibilities.

• Resolve any colleague questions linked to pay or people processes and policies.

• Support payroll – receive, analyse and expand data for input into the payroll system and running & / or checking of monthly payrolls.

• Actioning of all transactional processing linked to the colleague journey and pay and benefits – accurately and within agreed SLAs

• Provide administration and processing support to HR Operational teams and wider people team as and when required

• Follow documented playbooks and agreed processes to ensure a consistent and accurate delivery of service and transactions for our colleagues’ Continuous improvement

• Adapt and utilise new technology, systems and self-service opportunities & initiatives to suggest, build & progress improvements to the overall colleague experience

• Continually build and develop playbooks to ensure they reflect the evolving tech and continuous improvements we can make for our colleagues to deliver the best service and outcomes.

About you.We’re looking for someone who can ideally join us with an immediate start, with a genuine passion for people – full of energy, curiosity to learn and an eagerness to put those learnings into practice!To be brilliant for this job, you should be passionate about colleague experience and have a good working knowledge of Microsoft Office applications, especially Excel, and people and payroll systems.A clear communicator, able to build strong relationships, you’ll be organised and able to prioritise your workload, as well as knowledgeable and willing to share your knowledge with others. It is important to have a good understanding of relevant employment legislation, policies, and procedures.

• You should be calm and controlled under pressure, discreet and trustworthy.

• Approach tasks with an open and curious mindset, be a natural collaborator, and have a flair for innovation, identifying quick wins and finding better ways to do things Being brave and bold, with a bias for action and delivery, is also important.

• And finally, this particular role will support our Beginnings and Endings journeys for our colleagues so previous experience in on-boarding and off-boarding within a people function would be advantageous.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out
• £250 flexible benefits allowance to suit your needs
• 27 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found

How to applyPlease note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.What happens next?Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.You can expect a two-stage interview process for this position:1st stage – An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.2nd Stage – A one-hour formal competency based interview.As an inclusive employer please do let us know if you require any reasonable adjustments.If you’d like to know more about our interviews, you can find out .Equal opportunitiesWe’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Expected salary

Location

Liverpool

Job date

Wed, 18 Sep 2024 01:22:56 GMT

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