Commercial Escrow Assistant (In Office)

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative skills and support to your team as we lead the industry in transforming how commercial real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences.
First American is looking to add an Escrow Assistant to our growing commercial real estate team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in transforming commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.

What You’ll Do:

• Assist in the escrow process for simple and complex commercial transactions such as preparing documents for closing, inputting closing statement information, and handling disbursement and follow-up
• Communicate regularly with customers during the escrow process; adapts communication style as needed
• Interpret various agreements as they relate to escrow closings
• Work with innovative technologies to enable escrow transactions and communicates with customers to provide a phenomenal customer experience
• Provide front desk coverage and administrative support, including managing voicemail inquiries, receiving and distributing mail/packages, and assisting with in-office customer check pickups.
• Support Construction Disbursing and Escrow teams with operational tasks such as approving wires, preparing and mailing checks, depositing escrow funds, submitting documents for recording, and scanning/distributing documents to the appropriate teams.

What You’ll Bring:

• Exceptional at prioritizing time and workloads to meet established deadlines
• Passionate about helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships
• Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn
• Thrives in contributing to a team where we come together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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