Communication and Information Management Officer

As a team member, the incumbent provides professional services for the efficient, effective and client-oriented delivery and administration of a range of communication and information products and services. The incumbent participates in the development and implementation of national and regional communication plans and activities that are aligned with the ILO  communication strategies at national and/or regional and global levels and support the Office’s promotion and advocacy efforts. Work is governed by established communication and information management related rules, regulations, policies, procedures and guidelines.

The position works under the supervision of the Deputy Director. Day-to-day activities and actions require minimum supervision. Detailed instructions and guidance are provided for special assignments or the handling of unusual or complex matters.

Internal contacts are with staff and managers in field offices, project locations and headquarters to maintain effective working relationships, exchange information and obtain assistance on communication and information management-related matters. The incumbent regularly liaises with and receives guidance from the regional communication unit and the information management services at headquarters.

External contacts are primarily with the media, general public, academic institutions, service providers, counterparts in government, employers’ and workers’ organizations, United Nations (UN) agencies and other international /or public and private sector organizations to exchange information on the work of the ILO and obtain assistance on communication related matters.

Duties and Responsibilities:

• Provide professional services to the supervisor for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multimedia and communication platforms. Provide inputs to the drafting of national communication plans in accordance with the strategic priorities established by the Regional Office and Headquarters. Oversee and guide the work of staff performing communication and information management related work. Supervise staff as applicable.
• Keep up to date with and share information on world of work themes and national and regional priorities and propose activities for the Office in line with these priorities.
• Identify communication and information needs and priorities and provide technical advice to staff and managers on appropriate communication approaches and products to best reflect key messages and target different audiences.
• Conduct media reviews and perform basic research and analysis. Identify topics of interest and relevant news and disseminate within the Office, Regional Office, HQ and to other concerned parties as appropriate. Draft briefs for supervisor.
• Commission, research, write, edit and/or translate from/to the local language audience-specific communication and information products, including news releases, comment pieces, feature stories, fact sheets, brochures, talking points and speeches that communicate persuasive, evidence-based and solution-oriented messages.
• Oversee the documentation services, maintenance and updating of websites, databases and web content management systems (WCMSs) ensuring consistency of information and compliance with applicable standards.
• Organize press conferences, media interviews and other public information events to raise awareness of the ILO’s activities and results. Respond to a range of inquiries on the activities of the Office.
• Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies. Prepare related reports.
• Keep abreast of changes to applicable standards, best practices and technologies. Share knowledge and provide guidance to staff. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
• Provide guidance and support to senior management with internal communications in the Office.
• Represent the work unit in interagency fora and meetings, prepare information notes on key issues and developments and follow up as required.
• Perform other relevant duties as assigned.

Minimum Requirements:

Education:

• University degree (Bachelor’s or equivalent) in communications, journalism, public relations or other relevant field to the job.
• Equivalent work experience may be considered in lieu of a University degree in accordance with the table below.
• Minimum of two years of professional work experience in communication or information management.

Languages:

• Excellent command of an English. Working knowledge of Spanish or French.

Source:https://jobs.ilo.org/job/Port-of-Spain-Communication-and-Information-Management-Officer-NOA/1186210401/