Communication and Information Management

This position is located in the ILO Country Office for Viet Nam (CO-Hanoi). The incumbent provides support for managing the communication, information and visibility work of several Development Cooperation projects, ILO Regular Budget for the implementation of the Decent Work Country Programme (DWCP) 2022-2026 and UN Sustainable Development Cooperation Framework 2022-2026 in cooperation with the government and social partners (employers’ and workers’ organizations). The priority areas in the DWCP 2022-2026 include decent work during economic transformation, social protection for inclusive development and governance for decent work.

Description of Duties

• Provide professional services for the development and delivery of quality, timely and widely accessible communication and information products and services using a range of multimedia and communication platforms. Provide inputs to the drafting of national communication plans in accordance with the strategic priorities established by the Regional Office and Headquarters. Oversee and guide the work of staff performing communication and information management related work. Supervise staff as applicable.
• Identify communication and information needs and priorities and provide technical advice to staff and managers on appropriate communication approaches and products to best reflect key messages and target different audiences.
• Keep up to date with and share information on world of work issues as well as national and regional priorities and propose activities for the Office in line with these priorities.
• Facilitate and provide guidance relating to the visibility of ILO, its projects as well as various activities and outputs in line with ILO branding guidelines.
• Conduct media reviews and perform basic research and analysis. Identify topics of interest and relevant news and disseminate within the Office, Regional Office, HQ and to other concerned parties as appropriate. Draft briefs for supervisor as required.
• Commission, research, write, edit and/or translate from/to the local language audience-specific communication and information products, including news releases, comment pieces, feature stories, fact sheets, brochures, talking points and speeches that communicate persuasive, evidence-based and solution-oriented messages.
• Oversee the development of material for and management of social media channels operated by CO-Hanoi.
• Oversee the documentation services, maintenance and updating of websites, databases and web content management systems (WCMSs) ensuring consistency of information and compliance with applicable standards.
• Organize press conferences, media interviews and other public information events to raise awareness of the ILO’s activities and results. Respond to a range of inquiries on the activities of the Office.
• Conduct surveys, monitor websites and social media platforms and use metrics to measure and evaluate the effectiveness of communication activities and to guide and formulate future communication strategies. Prepare related reports.
• Keep abreast of changes to applicable standards, best practices and technologies. Share knowledge and provide guidance to staff. Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements. Liaise closely with staff and managers to ensure effective and smooth service design and delivery, recommending improvements on interrelated processes.
• Provide guidance and support to senior management with internal communications in the Office.
• Represent the work unit in interagency fora and meetings, prepare information notes on key issues and developments and follow up as required.
• Promote the inclusion of gender equality and non-discrimination in all aspects of the project.
• Perform other relevant duties as assigned.

Required qualifications

Education

First level university degree in communications, journalism, international relations or library/information science.

Experience

At least two years of professional experience in communication and information management.

Languages

Fluency in Vietnamese and excellent written and spoken command of English. Working knowledge of other official languages of the ILO is an asset.

Source: https://jobs.ilo.org/job/Hanoi-Communication-and-Information-Management-Officer/1188912501/