Complex Director of Rooms

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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Endless Summer Resort – Dockside Inn and Suites

Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our

diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether

your next career chapter involves making memories for guests or supporting our properties in our

Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to

grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

A highly organized and service-driven leader to oversee the Rooms Division across our limited-service resort complex. You’ll ensure smooth, efficient operations while maintaining the highest standards of guest service and team collaboration.

Who You Are:

• Results-focused leader with operational expertise in hospitality
• Skilled communicator and team motivator
• Organized multitasker who thrives in a fast-paced setting
• Analytical and process-minded, always seeking efficiency
• Passionate about guest service and team development

What You’ll Do:

• Lead and manage Front Office, Housekeeping, and Guest Services, VIP and Tour Travel teams across the Complex
• Ensure service excellence through daily operational oversight and cross-department collaboration
• Handle staffing, scheduling, and labor cost control to align with occupancy demands
• Monitor and respond to guest feedback, ensuring timely resolution and high satisfaction
• Oversee inventory, supplies, and departmental needs within budget
• Support sales and group service coordination as needed
• Enforce Loews brand standards while adapting to the needs of a limited-service model
• Conduct regular performance reviews and support team training and development
• Assist in implementing revenue strategies in partnership with Revenue Management
• Maintain compliance with safety and operational policies
• Report regularly to the Managing Director on guest experience metrics and operational updates

Your Experience Includes:

• 6+ years of hotel operations management experience, including oversight of Rooms Division
• Prior experience in a limited-service or select-service hotel/resort environment preferred
• Bachelor’s Degree in Hospitality Management or equivalent experience
• Strong leadership and communication skills
• Experience managing multiple departments or properties
• Working knowledge of property management systems and MS Office
• Flexible availability, including weekends and holidays

Who You’ll Supervise:

• Front Office Managers
• Housekeeping Managers
• Guest Services team
• VIP services
• Any additional operational team leaders as applicable

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.

 

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