Compliance Manager –Testing and Management Information

Compliance Manager –Testing and Management Information, Manager, Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Compliance Testing &MI Manager plays a crucial role in the implementation of an effective Compliance Monitoring and Testing Programme for the financial regulated authorities in Japan. The role holder will independently assess and provide effective and constructive challenge to support the second line’s oversight of the first line’s frameworks, policies, processes, and controls.

The Compliance Testing Manager will assist in the design and delivery of a comprehensive annual testing plan for all Lines of Business and initiatives in Japan – for both the card issuing, and the acquiring business.

Reporting into the Director for Regulatory Affairs and Testing, the Compliance Testing Manager’s duties will include:

• Proactively assist and support the Director for Regulatory Affairs and Testing with the overall design and delivery of a proportionate and risk-based annual Testing Programme, including Outcomes Testing and in conjunction with other team members, to continually identify key regulatory risks applicable to American Express.
• Perform thematic testing reviews and escalate findings to key stakeholders, working with team leaders across the Business to address and mitigate concerns identified in a timely manner.
• Work with key stakeholders to ensure actions are tracked to closure appropriately.
• Track, monitor and report on progress of the annual monitoring programme, updating it as appropriate to adapt to the changing environment and risks as appropriate.
• Assist with the identification and assessment of current and future regulatory risks across key areas in compliance monitoring and escalate issues in a timely manner – making recommendations to mitigate those risks where appropriate.
• Make recommendations to improve policies, processes and rules to improve the effectiveness of the controls, identify non-compliance with regulations or policies, identifying gaps in systems, frameworks, policies, processes and controls.
• Keep up to date a working knowledge of applicable laws, regulations and company policies to identify American Express’ legal obligations.

Essential Skills

• Minimum of 2 years experience as a Compliance Testing Manager / Compliance Monitoring Manager, with recent work experience of the Japan Credit Card / Payments / Retail Banking industry.
• Experience of Customer Outcomes testing and knowledge of Consumer Duty.
• Proven ability to understand wide range of Japan legal and regulatory concepts such as Consumer Credit laws & regulations, Consumer Duty, Data Protection, AML & Sanctions, Financial Promotions, and convert them into relevant, practical business requirements and compliance solutions.
• Proven ability to understand complex business systems & processes, and perform value-added testing that cuts across multiple business areas / teams.
• Self-motivated, energetic, collaborative team player with proven ability to work effectively in a matrix international organization and across all levels of management.
• Excellent written and oral communication skills, delivers clear messaging in a constructive manner and ensures messaging is understood.
• Strong influencing and relationship / stakeholder management skills at all levels of management.
• Strong organizational, time management and prioritisation skills.
• Proficient in both Japanese and English.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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