Concierge

Hotel:

Chateau on the Lake

415 North State Hwy 265

Branson, MO 65616

Concierge

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

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Primary Purpose:

The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.

Work Performed:

The Concierge will be tasked with the following duties, responsibilities, and assignments:

• Provide professional, friendly and engaging service in accordance with Atrium’s service standards;
• Recommend hotel amenities, local attractions and any other events that may be of interest to them;
• Assist guests with mail, messages, and any plans or arrangements they require;
• Focus attention on guest needs, remaining calm and courteous at all times in keeping with Atrium’s Core Values;
• Assist guests regarding hotel facilities in an informative and helpful way;
• Assist guests with any needs related to services of the Business Center;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management;
• Clean and disinfect public areas; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Six (6) months prior Customer Service experience

Preferred Prior Experience:

Hospitality industry experience

Preferred Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Lift a minimum of 50lbs rarely and 15lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Ability to effectively communicate and interact with guests

Flexible to working days, early mornings, evenings, nights, weekends and holidays

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

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