Consultancy: ICT Consultant with the Video Conferencing team, ICTD Digital Headquarters, New York, USA (7 months, onsite)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a digital future

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.

How can you make a difference?

The consultant will support Technology Architecture and Operations Section, part of Information & Communication Technology Division on the UNICEF New York Head Quarters.

This position is under the supervision of the ICTD Manager, ICT Operations & HQ Support in the Technology Architecture and Operations Section of the ICT Division.

Key responsibilities / Scope of work:

Video Conferencing & Event Management Augmentation

Short Description: Under the supervision of the ICT Officer, Telecommunications, the consultant will assist the Video Conferencing Team with the following tasks:

• Maintain ICTD assets in NYHQ Conference Rooms (Polycom, Logi, Lenovo).

1. Apply patches and firmware upgrades as needed.

2. Conduct account renewals as required.

3. Ensure proper asset count is maintained.

• Maintain specialized Audio-Visual assets in Danny Kaye Visitor’s Centre, Henry LaBouisse Hall, and Maurice Pate Conference Room. Liaise with the vendors for troubleshooting and problem resolution.
• Provide additional Video Conferencing Support as instructed by the ICT Officer, Telecommunications.

Network Operations

Short Description: Under the supervision of ICT Specialist, Network Operations, the consultant will assist the Network Operations Team with the following tasks:

• General network cabling clean-up in the B2 Data Center and Floor Data Closets.

1. Remove unused Cat4/5 patch cables in the Data Center and Floor Data Closets;

2. Remove Cat6 & MMF cables from the overhead cable trays upon structured rewiring completion;

3. Inventory boxes of cables in B2 stores and Floor Data Closets left over from previous installations;

4. Clean up Floor Data Closets and dust PSUs and modules of Floor Switches.

• Support to un-rack and PSB unused network devices in B2 Data Center.
• Clean up Network Operations inventory records.

1. Update network inventory records are after the 2024 Asset Count cycle;

2. Update inventory in Network Management Systems (DNA, Cisco Prime, NDFC, SolarWinds UDT & IPAM, and PRTG).

• Replace Wi-Fi Access Points that are not working properly/reliably.
• Provide additional Network Operations Support as instructed by the ICT Specialist, Network Operations.

Data Centre Operations

Short Description: Under the supervision of the Data Centre Manager, the consultant will assist the Data Centre Operations Team with the following tasks.

• Support to un-rack and PSB unused servers and storage devices in B2 and 633 Data Centers.
• Support installation and activation of HPE GreenLake environment.
• Assist in management of PaperCut printing system

1. Maintain print queues;

2. Liaise with the vendor providing the service for troubleshooting and problem resolution.

Deliverables:

Activity Category

Deliverables/Outputs

Delivery deadline

Video Conferencing & Event Management

• Maintain ICTD assets in NYHQ Conference Rooms (Polycom, Logi, Lenovo).

o Apply patches and firmware upgrades as needed.

o Conduct account renewals as required.

o Ensure proper asset count is maintained.

31/12/2024 

Video Conferencing & Event Management

• Maintain specialized Audio-Visual assets in Danny Kaye Visitor’s Centre, Henry LaBouisse Hall, and Maurice Pate Conference Room. Liaise with the vendors for troubleshooting and problem resolution.
• Provide additional Video Conferencing Support as instructed by the ICT Officer, Telecommunications.

31/01/2025 

Network Operations

• General network cabling clean-up in the B2 Data Center and Floor Data Closets.

o Remove unused Cat4/5 patch cables in the Data Center and Floor Data Closets; o Remove Cat6 & MMF cables from the overhead cable trays upon structured rewiring completion;

o Inventory boxes of cables in B2 stores and Floor Data Closets left over from previous installations.

o Clean up Floor Data Closets and dust PSUs and modules of Floor Switches.

28/02/2025 

Network Operations

• Support to un-rack and PSB unused network devices in B2 Data Center.
• Clean up Network Operations inventory records.

o Update network inventory records are after the 2024 Asset Count cycle;

o Update inventory in Network Management Systems (DNA, Cisco Prime, NDFC, SolarWinds UDT & IPAM, and PRTG).

31/03/2025 

Network Operations

• Replace Wi-Fi Access Points that are not working properly/reliably.
• Provide additional Network Operations Support as instructed by the ICT Specialist, Network Operations.

30/04/2025 

Data Center Operations

• Support to un-rack and PSB unused servers and storage devices in B2 and 633 Data Centers.
• Support installation and activation of HPE GreenLake environment.

31/05/2025 

Data Center Operations

• Assist in management of PaperCut printing system

o Maintain print queues.

o Liaise with the vendor providing the service for troubleshooting and problem resolution.

30/06/2025

Please indicate your ability, availability and your overall rate – or rate per deliverable (in US$) to undertake the terms of reference above. Applications submitted without a rate will not be considered.  

Duration of contract: 7 months, onsite

To qualify as a champion for every child you will have…

• A Bachelors Degree in Computer Science or similar is desirable.
• Certifications on Windows Client, Windows Server, Device Management Technologies are desirable.
• Knowledge of IT Operations.
• Proven Experience Supporting Computing Environments.
• Proven experience following and contributing to Process, Inventories, Service Support and Documentation.
• Experience of System Tools like Windows Server/Client, Application and Server Monitoring, Management Tools like Active Directory, GPOs, Ivanti.
• Capacity to Interact in a Project Environment, Willingness to Learn New Technologies.
• 5 Years Experience working in an Enterprise IT Environment.
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit here. 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility jobs-near-me.org UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks: 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

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