Consultant (e) Workforce Manager / Consultant Workforce Manager

Position Description

ADP is hiring a WFM Consultant.

As a WFM Consultant, you will Implement and support the ADP Workforce Manager Solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.

Act as functional and technical liaison between ADP and the client.

This is a client facing role, you will connect with clients directly, manage conversations, data collation, and perform necessary activities with the client for the migrations of projects. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

A little about ADP:

Ready to #MakeYourMark? Apply now!  

To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/

What you’ll do:

• Perform workshops to gather information on the client’s requirements.
• Design and document the client’s solution including business requirements, interface specifications and any other specifications required according to ADP’s methodology and project scope.
• Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.
• Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
• Provide guidance to the client in preparing testing activities (test scripts, scenarios).
• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
• Support training delivery.
• Support data migration activities like data cleansing, mapping and conversion.
• Ensure handover to client services following ADP handover methodology.
• Perform other related duties as assigned.

TO SUCCEED IN THIS ROLE: Requirements

• Experience deploying and working with Interfaces, API, databridges… etc.
• Demonstrated experience in an Implementation role.
• Experience working cross functional teams.
• Strong knowledge of Payroll, Human Resources of Time Management systems.
• Excellent communication (written and verbal) and presentation skills.
• Experience conducting training/solution walkthrough sessions.
• Ability to work autonomously as well as in a team environment.
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Bonus points for these:

• Tertiary qualification in a related field preferred.
• Experience with UKG Workforce Central / Workforce Dimensions or ADP Workforce Manager.
• Technical role in an implementation, client service, or customer service environment

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today! 

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

For British Columbia, salary range for this role is: $66,300 – $132,500/ Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. 

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Can role be virtual?

No

Job Title

Consultant (e) Workforce Manager / Consultant Workforce Manager

Minimum Salary

$71,600.00

Maximum Salary

$114,300.00

Pay Range Legal Disclosure

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

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